United Airlines was forced to ground all of its planes across the country this morning after the computer system the company adopted from Continental went down for the third time since June, the AP reports. The airlines merged in 2010, but just started running the same system in the spring, and it's not going well so far. "Does anyone have a Radio Shack computer or abacus to help United get their system fixed?" one customer wondered, speaking for many frustrated fliers. "Why is there a total system failure on a beautiful day? What happened to the backup and the backup to backup?"
The system is now up and running again, United announced, but pity the social media team, because people are not pleased:
@larkinstallings we can't deliver you sandwiches via Twitter, but please let us know if we can help you with anything.— United (@united) November 15, 2012
@scotttrepanier We're aware of a computer issue affecting some of our flights. We're working to resolve it. We'll update as we get details.— United (@united) November 15, 2012
@consumerdefenda We're aware of a computer issue affecting some of our flights. We're working to resolve it.— United (@united) November 15, 2012
There are many, many more where those came from.