The most famous social media editor in the world at the moment — the one who sent an irate customer a photo of a woman sticking a model plane in an unholy place yesterday — still has a job. “It was an honest mistake,” a U.S. Airways spokesperson told the Daily News, in reference to what is arguably the best and worst tweet of all time.
“It was in an attempt to flag the tweet as inappropriate” after a random internet troll sent the graphic image to them, the airline rep explained; “unfortunately, the image was inadvertently included” in a subsequent response to a paying customer.
“First and foremost, we apologize,” he added. “We are in the midst of reviewing our processes but for the most part we have an understanding of what happened and how to ensure how it won’t happen in the future.” It’s hard to duplicate perfection anyway.
