How do I login to the app as a first time user?
If you’ve previously subscribed to Digital All Access or synced you existing subscription to New York with digital access, just download the app from the App Store (for free) and follow these steps:
• Tap Account on the app’s home screen.
• Tap Login or Create Account to log into your New York digital login.
• You will see a pop-up asking you to agree to sign-in to your digital account; “NYMag App” Wants to Use “auth0.com” to Sign In.” Please tap “Continue” to proceed.
• If you have logged in previously on web or the app, you may login via Facebook, Google or your email and password.
What do I do if the app is not recognizing my digital login?
• If we cannot find your digital login or you do not have an existing login, you must use the “Sign Up” option on this screen. This means you have an account, but might not have linked your digital entitlements.
• Enter your email, a username and a password. Your password must be at least 8 characters in length and contain at least 3 of the following 4 types of characters; lower case (a-z), upper case (A-Z), numbers (i.e. 0-9), or special characters (e.g. !@#$%^&*)
• Upon successful login and subscription link you will see a screen confirming your active subscription.
• If you delete or update the app, you may be required to sign in again with your email and password, but you do NOT need to re-activate.
In the unlikely event that we cannot match your login email with an existing subscription, you may still link your digital login to your subscription via your subscription Account Number or Mailing Address, using the information from your magazine label or your purchase confirmation email. We suggest linking your account online before using your account details to log into the app.
How do I activate my digital access in the app?
• After logging into your digital login or creating a digital login, you will see a message telling you to activate digital access to magazine issues.
• Tap the Activate button.
• Note: for your security you will need to login again to your digital account. Tap the black “Log In” button.
• After logging in here, you will see your digital profile. Here you may link your subscription through “Use my account number” or “Use my mailing address.”
• Fill out the account number or mailing address screens. Your account number is the first 9 digits of the number that appears on your label. If you are using your mailing address, be sure it matches the one on your label.
How do I create or reset the password for subscriptions purchased directly from NYMag or nymag.com?
To create a new password or reset an old one, go to the Log In or Activate screen by tapping Account or Manage Account on the app’s home screen. Then follow these steps:
• Tap Login or Create Account.
• Tap the Forgot Password link at the bottom of this screen.
• Fill in your email address twice, and hit Submit.
• Check your email (or spam) account for an email from New YorkNYM Customer Service.
• Tap the Reset Password link.
• On the next screen, enter your own password in the New Password and Confirm New Password fields. Your password must be at least 8 characters in length and contain at least 3 of the following 4 types of characters – lower case (a-z), upper case (A-Z), numbers (i.e. 0-9), or special characters (e.g. !@#$%^&*).
• Hit Submit.
• Go to your iPhone, reopen the app, and return again to the Sign In screen Enter your email address + the new password you’ve just created to sign in.
How do I navigate the app?
The app homescreen allows you to toggle between issues of New York Magazine and digital-first stories from nymag.com, including Intelligencer, the Cut, Vulture, Grub Street. You’ll also find prompts to subscribe, activate, sign in and manage your digital account under the “Manage Account” and “Subscribe” options through the hamburger icon in the upper left corner of the homescreen.
Tap “MAGAZINE” to purchase issues of New York in the Store or view issues you’ve purchased in the library. To open an issue, tap “Download” and then “Read.” Swipe vertically to read full articles, and swipe horizontally to turn the page. Tap the screen once to prompt a thumbnail view of the full issue and the Magazine navigation bar.
Tap “NEWS” to access the news feed, and tap any headline to open the full story. Swipe vertically within a story and horizontally to browse between articles. To share stories, return to the feed or homescreen, use the navigation bar at the top of the article page.
Logging into nymag.com with your Itunes subscription:
You may now link iTunes subscriptions to New York digital accounts, giving you unlimited access to New York sites, including the Cut, Vulture, Intelligencer, and Grub Street. For new or previous subscriptions to be recognized on your device, you must be signed in to your iPhone’s Settings with the original Apple ID used for the subscription purchase. The app must also be downloaded from the App Store under this original ID.
• Go to your device’s Settings. Tap iTunes & App Store and then the Apple ID up top, and check that you’re signed in with the same Apple ID. If not, sign out and re-sign in with your previous credentials.
• Then launch the App Store app, search for New York Magazine, and download the app. (If you previously downloaded the app using a different Apple ID, you’ll need to delete it and redownload under the correct ID.) When the App Store prompts you for an Apple ID and password, again use the same Apple ID and password.
• After downloading and opening the NYM app, tap Manage Account on the app’s menu, where you should see information about your iTunes Subscription including when it expires and auto-renews.
• Tap “Activate Digital Access” to activate unlimited access to New York digital sites, including the Cut, Vulture, Intelligencer, and Grub Street.
• You will see a pop-up asking you to agree to sign-in to your digital account, “NYMag App” Wants to Use “auth0.com” to Sign In.” Please tap “Continue” to proceed.
• If you have logged in previously on web or the app, you may login via Facebook, Google or your email and password.
• If we cannot find your digital login or you do not have an existing login, you must use the “Sign Up” option on this screen.
• Here you will enter your email, a username and a password. Your password must be at least 8 characters in length and contain at least 3 of the following 4 types of characters – lower case (a-z), upper case (A-Z), numbers (i.e. 0-9), or special characters (e.g. !@#$%^&*)
• Upon successful login and subscription link you will see a screen confirming your active subscription.
• Return to the app’s menu and tap Magazine. Your subscription should be restored, and all issues of your subscription that have been published should be ready to download and read. New issues will enter the Library as they become available.
I’m trying to sign in with my email and password to access a subscription purchased directly from New York Magazine, but it keeps failing.
Be sure you are signing in with the same email that’s associated with your New York Magazine print or digital-only account. If you’re still having a problem, try resetting your password by following the steps outlined above. If you still encounter issues, email us at nymag-app@nymag.com.
