(Photo: Jake Chessum)

WILL FABRO, Customer Service
How’s the temperament of Strand customers?
For the most part, they’re fine. But there are people who are totally insane.

Insane how?
People who freak out if a book has one tiny thing wrong with it, like a crease in a jacket cover.

Is there a prevailing “Strand look”?
There’s a very big L-train contingent here. By which I mean there are lots of people who make comfort look really, really cool.