WILL FABRO, Customer Service
How’s the temperament of Strand customers?
For the most part, they’re fine. But there are people who are totally insane.
People who freak out if a book has one tiny thing wrong with it, like a crease in a jacket cover.
Is there a prevailing “Strand look”?
There’s a very big L-train contingent here. By which I mean there are lots of people who make comfort look really, really cool.