For guests staying in the $35,000-a-night Ty Warner suite at the Four Seasons, “the hotel keeps files on all return guests detailing their habits and favorite food, drink and even toilet paper. After reviewing one incoming guest’s file, staff discovered they needed to track down a particular ‘tissue,’ says [director of housekeeping Margie] Garay. It wasn’t easy. Two employees went out separately searching to find the needed ‘ultraplush’ paper product, she says.” To get you thinking. [WSJ]
