Mon-Sat, 10am-8pm; Sun, 11am-6pm
Nearby Subway Stops
4, 5, 6, L, N, Q, R at 14th St.-Union Sq.; L at Third Ave.
American Express, MasterCard, Visa
Founded in 1851 as a full-service pharmacy, this Manhattan institution has been in the same East Village
location, selling many of the same formulations, since day one. Today, the
clean, modern boutique (which also boasts a small café) focuses solely on skin
and hair care. Customers of all ages come from far and wide for such highly
effective and timeless staples as Kiehl’s lip balm, crème de corps, Blue
Astringent formula, men’s shaving system, and unisex musk fragrance; a line of
baby products—all pediatrician-tested and made with purified oils—and a small
selection of lipsticks and glosses are also popular. The brand continuously
develops and adds new products to keep up with customer demand and scientific
advancement, creating lines like Dermatologist Solutions and Abyssine that are
particularly cutting edge. Beyond their products, Kiehl’s is also known for
their focus on customer service: The company does no advertising, relying
instead on word of mouth, complimentary in-store consultations and, not least
of all, their famously generous sampling practices, which sends unsure
customers home with mini-sizes of whatever they want. Intense training teaches
lab-coated customer reps everything about the products and allows them to match
potions to patients, but there’s never a hard sell—Kiehl’s lets the product
speak for itself.
Kiehl’s also makes an Equine Line of horse-care formulas, in addition to a Canine Line of products for washing dogs.