Love him or hate him, there's no denying that the famously obstreperous David Bouley—bouncing between this kitchen and Danube—gets the job done. He's dispensed with the boutique breads, the oven, and the cafe to make room for lots more seats. And his loyal clientele gratefully lap it up in the ethereal form of degustation menus revolving around superlative seasonal ingredients like skate steamed with fresh chamomile, or organic baby lamb with eggplant moussaka. — Rob Patronite and Robin Raisfeld
We too were there for Christmas day, and we too left before being seated. People coming out of the restaurant were complaining about the awful food and service, the wait even though we had a reservation was over an hour, and we turned around finally and took off. How could you not plan for the number of people who were there when you had the reservations booked? Joke.
It was chaos just trying to get seated, and we left without eating. We had booked a month in advance, admittedly for Christmas Day. But this is Bouley. We had been before, and it is a 4 star restaurant. So when there was a room full of people waiting to be seated, all of whom had been waiting over an hour, and when we heard that the table service was very slow (4 hours for a meal), and the food was not up to scratch, we left for somewhere else. This is not excusable on the management level. What was the surprise if everyone had booked in advance? Where was the maitre d'? We were barely greeted and would have to stand to wait. We are from NY. But poor tourists. My advice, save your pennies, and go somewhere else.