If the kids are bugging you for some theme-park entertainment (and you’re looking for something a little closer than Disney World), this is your ticket. Creepy hosts and scary animatronics are Jekyll & Hyde hallmarks. Food is an afterthought here.
I was surprised to see the low marks for this restaurant. The food could be better for the price but overall it isn't too bad. I had the salmon, my husband had the ribs and fries and the kids had buffalo wings. My salmon was a little small, needed more seasoning but the presentation was nice with the pesto sauce. My husband enjoyed his ribs but that is a dish that is hard to mess up unless they are undercooked. The criss cross fries were very good. My kids didn't complain about their food and were amazed with the little show so overall it was worth it.
The staff is rude and unprofessional. Their training seems limited to the cheesiness in which they strut around insulting patrons in the name of casual entertainment. Waitress took 30 minutes to serve water. Spent a lot more time chatting up the youngsters at the next table who came in after us. When she came for the order, she came without a pen and took 10 minutes to find one!! On reminding that we had requested water she responded rudely that she only had two hands. We waited over an hour for 1 pizza, 1 chicken salad, 1 side veggies and 1 plate buffalo wings, then left without eating. Meanwhile we got flat beer, and watered down Pepsi instead of ginger ale, at intervals of 20 minutes after which the waitress disappeared altogether. The Manager was completely apathetic to our complaint and just shrugged saying that food preparation takes time.
If anyone ever finds themselves in New York City when no other restaurant is open except this one, I urge you to find a hotdog stand. You will find the food, staff and service to be far superior.