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Some fast-food joints could learn a lot from this hugely popular Guatemalan fried-chicken giant with two outer-borough satellites. The sprawling branch in Corona, Queens, is spotless, the counter staff has a pulse, and the line of poultry-starved customers moves quickly and efficiently thanks to a crackerjack lieutenant who directs traffic the way they do at Whole Foods. The crisp, lightly breaded, and deftly fried chicken, as well as unusual sides like tostones and souped-up red beans, is impressive, too—but skip the Kozy Shack dulce de leche pudding. — Rob Patronite and Robin Raisfeld