Bait and Switch

Tramos27 from 60626 | Posted on 9/6/08

I ordered a Sealy TrueForm Cool Springs Cushion Firm and recied a less expensive Sapphire Bay Cushion Firm matress. As anyone who has purchased a matress knows, the thing that really matters is the specifications. I was assured the construction of the Cool springs mattress was the same as the Crystal Sea mattress I had tried out in a store. And it is. The specifications of the Sapphire Bay Cushion Firm are extremely different and much less firm. Not only did they use the bait and switch tactic, they originally tried to sell me a latex foam mattress that they were obviously had too many of and were trying to push on all of their potential customers. If you do choose to use 1800 Mattress, they do have some good prices during sales, get documentation from the salesperson before agreeing to purchase anything. The worst part of this whole story is that 1800mattress nevr tried to make it right in any way other than simply cancelling the order.