Judging by the storefront, you might think brightly colored Tano handbags make up the bulk of what Loom has to offer, but a few steps inside reveal an eclectic collection of gifts for anyone on your list like Kobo candles, Panier des Sens lotions, and Gianna Rose Atelier soaps. Toward the back of the store, hipfant accessories like Built NY totes and modern dolls by Pretty Ugly and Zid Zid pile together in a colorful clutter. A perfunctory selection of jewelry and watches appears at the cashier counter, where shoppers can also indulge their impulses on smaller buys like letterpress note cards by Snow & Graham. — Terry Selucky
4.9
"Mixed Reviews" Average Reader Rating on a Scale of 10
LoomÂ’s unique, beautiful products and staff have been wonderful since the week it opened and I bought French room spray that smelled like the forest. I was a regular customer until I moved outta Brooklyn. Even on a social worker's budget, I could always find something I loved. Stopping in and looking around was a treat and I never felt unwelcome when I didnÂ’t buy anything. After I was assaulted and mugged in the neighborhood, the staff was so sweet to me and helped me find a purse that I felt safe carrying. I was a mess that day and I will never forget how nice everyone was. One sales woman helped me find a perfect outfit that I wore on my first date with the guy I fell in love with. I've seen staff be patient and gracious with demanding, entitled customers and calm and professional when the store was packed. My favorite items I bought at LoomÂ… a pink winter hat with embroidered flower, elegant Ginger Michelle purse, silver hoop earrings with tiny birds perched inside, green tea perfume, JoeÂ’s jeansÂ… I could go on forever.
...that the owner and her staff hate their jobs. And their customers. At least that's what it seems like. The vibe in this place - despite all the pretty things - is COLD.
The good selection of Tano has kept me going back despite the nastiness of the staff. I've bought 10+ bags at Loom. Today something happened that finally put me over the edge.
I asked the woman if she had any Boogie Buckets in stock. She looked at me with disdain and said, "no, my customers are bored with that bag. I don't order it any more."
"Her customers?!?!" I AM HER CUSTOMER! And not for nothing, the style I asked for is Tano's bestselling signature bag.
That was the last straw. I am never going back to Loom. Good riddance.
If only I could get back the $3000+ I spent there and give it to a store that treats its customers with some warmth and respect.