The upscale French retailer is best known for its classic leather handbags; the coveted Kelly and Birkin bags, named for Grace Kelly and Jane Birkin, respectively, can fetch prices that exceed a year’s Ivy League tuition. (The bags are emphatically not in stock, but special-ordered, often requiring a two- to three-year wait. Patience is an expensive virtue.) The store also carries a full line of luxurious men’s and women’s clothing, elegant housewares that give a new meaning to domestic art, as well as shoes and accessories, quite a few carry a relatively manageable three-digit price tag. Items like china and cufflinks are frozen behind glass cases, making Hermes feel more as much museum as store; at the lavish four-level Madison Avenue outpost, the top floor does actually house a gallery. — Geeta Dayal
Key Departments
Men's Scarves
The iconic Hermes silk scarves and ties are colorful without being loud, and are available in scores of different shades and designs. Scarves range in price from a three figures (for a hand-rolled silk neck scarf) to four figures plus for a generous cashmere shawl.
Children's Clothing
An oft-overlooked section of Hermes is the merchandise for coddled kids, which includes tiny and adorable terry bathrobes, wool and cashmere baby blankets in pale pastels, booties, and a woolen plush “Hermes Horse” toy.
Cuff Links
Hermès’ sleek cuff links and hand-folded silk twill ties ($145) make a tuxedo
even more debonair. Expect nothing less than master craftmanship and classic
designs, many of which boast the ever-iconic signature H-stamp. Popular sterling
H-bearing examples include the traditional Eclipse ($380) and modern Cipy cuff
links ($405).
Registry
Pick your favorites from a list of luxe items like cashmere blankets and beautiful teapots.
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"Not Recommended" Average Reader Rating on a Scale of 10
I think you get a better customer service by going to Home Depot or Wallmart than Hermes! In the New York store on Madison, there are always plenty of sales people doing nothing while you wait for help. They don't even have the reflexe to come to you. Then, they give you the look from head to toe to assess if you might be "a good customer" meaning you are going to spend serious cash. The treatment is clearly different if you to ask for a fragrance or a $10K purse. The limited supply for best selling purses is a marketing lie. You can get the Birkin, Kelly and others easily from their store in the US. Just ask them if they can get from another store. They don't like to swap merchandise between store but must do it if you ask them or check with another the availability of your product. Yes, Hermes is by far better than Louis Vuitton but Hermes does not have the level of service matching the standard of their product. It's also unfortunate that they hype their brand and products for marketing purpose.
They did not carry the birkin bag I was hoping to get my mother! When I asked if they could order one, they said it was impossibly because there is only one in the world. However, after I left that hell hole, I flew to Paris. In the Hermès boutique in Paris, they ordered me it without any complaints! One week later, my mothers diamond and crocodile birkin bag arrived. Thank you to the Hermès store in Paris!