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Paper Tigers

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Jennifer W. Allyn, a managing director for diversity at PricewaterhouseCoopers, works to ensure that all of the groups feel welcomed and supported and able to thrive and to go as far as their talents will take them. I posed to her the following definition of parity in the corporate workforce: If the current crop of associates is 17 percent Asian, then in fourteen years, when they have all been up for partner review, 17 percent of those who are offered partner will be Asian. Allyn conceded that PricewaterhouseCoopers was not close to reaching that benchmark anytime soonand that nobody else is either.

Part of the insidious nature of the Bamboo Ceiling is that it does not seem to be caused by overt racism. A survey of Asian-Pacific-American employees of Fortune 500 companies found that 80 percent reported they were judged not as Asians but as individuals. But only 51 percent reported the existence of Asians in key positions, and only 55 percent agreed that their firms were fully capitalizing on the talents and perspectives of Asians.

More likely, the discrepancy in these numbers is a matter of unconscious bias. Nobody would affirm the proposition that tall men are intrinsically better leaders, for instance. And yet while only 15 percent of the male population is at least six feet tall, 58 percent of all corporate CEOs are. Similarly, nobody would say that Asian people are unfit to be leaders. But subjects in a recently published psychological experiment consistently rated hypothetical employees with Caucasian-sounding names higher in leadership potential than identical ones with Asian names.

Maybe it is simply the case that a traditionally Asian upbringing is the problem. As Allyn points out, in order to be a leader, you must have followers. Associates at PricewaterhouseCoopers are initially judged on how well they do the work they are assigned. You have to be a doer, as she puts it. They are expected to distinguish themselves with their diligence, at which point they become super-doers. But being a leader requires different skill sets. The traits that got you to where you are won’t necessarily take you to the next level, says the diversity consultant Jane Hyun, who wrote a book called Breaking the Bamboo Ceiling. To become a leader requires taking personal initiative and thinking about how an organization can work differently. It also requires networking, self-promotion, and self-assertion. It’s racist to think that any given Asian individual is unlikely to be creative or risk-taking. It’s simple cultural observation to say that a group whose education has historically focused on rote memorization and pumping the iron of math is, on aggregate, unlikely to yield many people inclined to challenge authority or break with inherited ways of doing things.

Sach Takayasu had been one of the fastest-rising members of her cohort in the marketing department at IBM in New York. But about seven years ago, she felt her progress begin to slow. I had gotten to the point where I was overdelivering, working really long hours, and where doing more of the same wasn’t getting me anywhere, she says. It was around this time that she attended a seminar being offered by an organization called Leadership Education for Asian Pacifics.

LEAP has parsed the complicated social dynamics responsible for the dearth of Asian-American leaders and has designed training programs that flatter Asian people even as it teaches them to change their behavior to suit white-American expectations. Asians who enter a LEAP program are constantly assured that they will be able to keep your values, while acquiring new skills,” along the way to becoming culturally competent leaders.

In a presentation to 1,500 Asian-American employees of Microsoft, LEAP president and CEO J. D. Hokoyama laid out his grand synthesis of the Asian predicament in the workplace. Sometimes people have perceptions about us and our communities which may or may not be true, Hokoyama told the audience. But they put those perceptions onto us, and then they do something that can be very devastating: They make decisions about us not based on the truth but based on those perceptions. Hokoyama argued that it was not sufficient to rail at these unjust perceptions. In the end, Asian people themselves would have to assume responsibility for unmaking them. This was both a practical matter, he argued, and, in its own way, fair.

Aspiring Asian leaders had to become aware of the relationship between values, behaviors, and perceptions. He offered the example of Asians who don’t speak up at meetings. So let’s say I go to meetings with you and I notice you never say anything. And I ask myself, Hmm, I wonder why you’re not saying anything. Maybe it’s because you don’t know what we’re talking about. That would be a good reason for not saying anything. Or maybe it’s because you’re not even interested in the subject matter. Or maybe you think the conversation is beneath you.’ So here I’m thinking, because you never say anything at meetings, that you’re either dumb, you don’t care, or you’re arrogant. When maybe it’s because you were taught when you were growing up that when the boss is talking, what are you supposed to be doing? Listening.


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