I don’t cut my clients in front of a mirror because the second the mirror comes out, they’re picking their face apart—25-year-old girls talking about how they need Botox. Once the mirror is there and their hair is wet, they’re just really vulnerable, so I push them away from the mirror, do my thing, and then I turn them around and it’s a much better experience. Only once did I have a woman who completely freaked out and broke out in hives because she just had to see the mirror.
As told to Rachel Baker