Hey, remember before Christmas when we told you about how FreshDirect was out of many basic products and was having trouble offering prompt delivery times? And how it might have been because of an exodus of illegal immigrant workers after a Homeland Security probe of the company? When we asked a rep for the popular grocery service about the issues, we were cryptically told to "plan ahead and to double-check available times." Now, though, FreshDirect brass are finally addressing the problem. Regular users with e-mail logins were sent a letter late yesterday telling them that this month, the company is "going to have a harder time meeting your food needs" than usual. The letter explains the labor issues and employee shortages they've been battling. Which is all well and good, but if it means we are going to have to carry an entire spiral ham on the M14 bus back from Whole Foods tomorrow, we might just have to move back to the suburbs.
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Perhaps, last weekend, you were thinking of making some cookies for your officemates. You were going to give them out this week, before everybody left for the holiday. So you woke up on Saturday morning and you logged on to FreshDirect to order the ingredients. Except, to your surprise, they were out of chocolate chips. And nearly out of flour. And running low on sugar. And then, when you tried to schedule a delivery time, you learned that the soonest they could get your modest ingredients to you was four days from then. You may have been irritated. You may have been outraged. You may have even gone to the grocery store. See, readers, this week there's something amiss with FreshDirect, and it's going to get in the way of your food planning. They're out of many of their staples, and they don't have any available delivery openings. It may be the holiday season, but it's practically unbearable. What could be worse?!
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