Gap.com was ranked one of the worst online retailers in customer satisfaction this holiday season in a new study released by research firm Forsee. It was second worst only to Overstock.com. J.C. Penney's website, QVC.com, and Amazon (which came out on top for the fourteenth year in a row) were ranked the best. Maybe you shouldn't return that Sasha Pivovarova sleepwear after all — it might not be worth the hassle.
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