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Hospitality Report

Paris, unlike Asian capitals, has never been known for service with a smile (or service at all). But now a bunch of new Asian hotels (Raffles’ Le Royal Monceau, Shangri-La, and, soon enough, the Mandarin Oriental and Peninsula) may change that—and force other hoteliers to change, too.


The French finally understood that the Eiffel Tower is not enough to make people happy! Sweetness is something that is beginning to enter the service-industry culture here. Some day we may even have to hire a Chinese-speaking concierge. —Geoffroy Sciard of Hôtel Jules et Jim, opening in September


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