555 E. 90th St., New York, NY, 10128
nr. York Ave.
By wellsroad on 5/10/2010
It is funny sometimes how brands/experiences you love and consider great embodiments of your values can go from love to hate in no time (e.g. when it was exposed that Nike was using underage laborers in third world countries to contain costs in sneaker manufacturing, when security at Asphalt Green strong-armed us away last week). But the inverse is also true. My experience with Asphalt Green this afternoon turned my opinion from so bad to so good in a matter of minutes, and all from my one conversation with Chris Dobens, director of marketing. Asphalt Green has gone from a 2 star review to a 9 3/4 star review in the matter of five minutes this afternoon. Frustrated by my previous experience, I could not get through to a real person to talk to (no email address, and a phone number led me through a dizzying maze of 'press this' 'press that") and so took to blogs and customer reviews to describe our experience and hope that a real person out there would see it and respond. Chris Dobens was thoughtful, clear, balanced and fair, and importantly, dedicated to the mission of Asphalt Green and the community. He clearly lives the spirit and values by which Asphalt Green was founded/developed. He noted the breakdown in communications (phone and email) and tasked himself with fixing them. He noted where security was misguided and where they were not misguided and vowed to help provide fixes and solutions that benefit all. Thank you Chris.
By wellsroad on 5/4/2010
I am furious with Asphalt Green. Having said that, I do like their pool and gym. I have just returned from one of the two 'public' parks at Asphalt Green with my son, who was hitting a baseball off a T (into a net). I was told by the security people that he was not to hit there because the sound of the baseball frightens people. Yet, there are two batting cages for hire in this park that are off limits to all in the 'public park' unless you rent them. Because the nets are for hire, he was not hitting inside the cage, but against the netting so that he could contain the ball and that he would utilize the least amount of space possible. Does the sound of a baseball hitting a bat within the confines of the 'pay to play' batting cage somehow sound better on the ears than a 'public' sound of a ball against a bat? Here is what I would like to know: what am I missing about the definition of the word 'public'? Is this 'no pay, no play' policy the stated policy of Asphalt Green or the misguided interpretations of the security staff?