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All Reader Reviews of...

SpaLab

40 W. 36th St., New York, NY, 10018
nr. Sixth Ave.
212-695-7711

Avg. Rating

4
Atmosphere: 4
Service: 4
"Not Recommended"

Average Reader Rating on a Scale of 10.

29% would go back.

Write your own review

Awful Customer Service

By sgk262 on 12/9/2011

  • Overall Rating: 1
  • Atmosphere: 1
  • Service: 1
  • No, I would not go back!

I bought a massage/facial through Groupon but wasn't able to book an appointment for 3 months, fine. Two days before my appointment I got a call that they had to reschedule because their boss was going to a concert! Again, I couldn't rebook for another two months. I called to confirm today and at first they asked me to come in earlier, I can't. They called me twice more asking me to come in earlier, I can't. So they left me a voice mail saying they have to reschedule for next week. I'm done, terrible customer service and whoever answers the phone needs to go.

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26 out of 56 people found this review helpful.

I had a great experience

By heavenbound421 on 10/5/2011

  • Overall Rating: 9
  • Atmosphere: 7
  • Service: 10
  • Yes, I would go back!

Although its true keeping my appointment was a challenge in the beginning , they mixed up my days and I had to reschedule a month later but when I finally got my massage it was wonderful!!! My massage therapist was great and very professional, they are a bit pricey regularly but glad I had a discount from bloomspot. You can't tell from the store front but they have a great spa area minus a sauna and steam room, its a spa salon. I will definetely go back and bring a friend along. Again its a salon, not a full service spa so please give them a chance, they do facials and massages. Hope this helps someone, you can't always judge by someone else's bad experience or criticism. I enjoyed it.

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36 out of 83 people found this review helpful.

this place is very very different

By janicem on 9/9/2010

  • Overall Rating: 10
  • Atmosphere: 10
  • Service: 10
  • Yes, I would go back!

i ran there when i read about this place. The guy made me a moisturizer right there on the spot. its cheap and i got to see him put in the ingredients, mine called for Horsetail and Coltsfoot. i chose not to put in a fragrance, i like it clean and simple. i got eyelash extensions at another place, but they charge one third the price i paid, so i am going back there next time for them.

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45 out of 78 people found this review helpful.

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