DO NOT WASTE YOUR MONEY

By nanocitygirl on 9/26/2006

I had a gift certificate for a service there. I booked an appointment and was late because the C train was held for ages (it was a Sunday). I was 10 minutes late and was told to not come in. I was a block away and had spent 45 minutes on the train to get there. I was told they would call me back about rebooking. Turns out- they don't re-book they just charged for the full price of the appointment using my gift certificate. One- It doesn't say that anywhere on the gift cert that you are charged full price and Two- this is NYC, if they are booking so many people on a sunday they can't be hard up for money- their explaination for why they charge- they are a small business and can't afford to have clients miss appointments. DO NOT WASTE YOUR MONEY- tell your freinds that this policy is illeagl and their management is terrible. I had to tell my boyfriend that his birthday gift to me was moot because of their crappy policy.

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