42 Ave. B, New York, NY, 10009
nr. 3rd St.
By alezandra.zaragozamelendrez on 8/18/2013
Awful!! Horrible costumer service and results. Watch out! I recently went o Avenue B for a Brazilian Blow out. Last year, I went and the results were great and lasted over 4 months. I went in June this year and had an appointment with Eric. Besides being very rude and not discussing the procedure at all, he was hitting my head the entire time with a brush. I was amazed at how careless he was and the lack of attention to what he was doing. Much worst was that this procedure lasted about 2.5 weeks. A brazilian blow out should last about 3 months, but this $350 one lasted less than 3 weeks. I called the salon to discuss and they were very rude to me and uninterested in quality custom service. The first person hung up on me and then a manager called me back and said I could come in for a consultation. I came in and the person did not asses my hair as the manger said he would and they told me what the said over the phone. This was a complete waste of time and my own time was not considered. The person giving my the consolation proceeded to insult me and and my hair without taking any responsibility that this was a faulty procedure. WATCH OUT! The customer should be treated respectufully and pride should be taken in their work. We all make mistakes, but when paying so much money they should be fixed. The quality of a great salon is on they treat their customer and the quality and pride taken in al their work - on this point Salon B FAILS.
By sophiemyoung on 9/29/2010
I had the keratin treatment done and it cost me about $520 including tip and products. It took about 2 hours, and everyone was really nice. I was told it would last up to 3 months and I took care of my hair, only using the products they sold me. For the first few weeks it was great, silk smooth and no straightening irons required which was heaven! But after 5 week my hair is almost back to my original frizzy mess. I would do it again for a special occasion (like if I was going on a beach holiday), but it was too expensive for only 5 weeks.