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All Reader Reviews of...

Skintology Laser Center

181 Seventh Ave., New York, NY, 10011
nr. 20th St.

Avg. Rating

Atmosphere: 6
Service: 6
"Mixed Reviews"

Average Reader Rating on a Scale of 10.

50% would go back.

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By zarak on 8/23/2017

  • Overall Rating: 1
  • Atmosphere: 1
  • Service: 1
  • No, I would not go back!

On March 27, 2017, I went to Skintology and was seen by Natalia for touch-up laser hair removal treatment on my legs and bikini line. As a result of the treatment, I sustained painful and unsightly FIRST and SECOND DEGREE BURNS on my legs and was consequently left with hypopigmentation (loss of color). I had over 100 individual burns as you can see from the attached photos. After my dermatological visit, I contacted Skintology and they refunded me for the total amount of the procedure after I demanded it. I am now having to treat the hypopigmentation with expensive laser sessions to improve the residual scarring and pay for it out of MY OWN POCKET because they are denying my request to cover the costs. Not only is this treatment costly, but it is incredibly painful and time intensive, and it results in redness and soreness that lasts for days. I have to have a minimum of 3 fraxel treatments, if not more, and each session costs $1,500 (so it would be a minimum total of $4,500). More so, insurance won't even cover it as this machine is considered to be only for cosmetic purposes. Given I signed a standard consent before having the procedure at Skintology, they would challenge me if I took them to court, although it was not made clear to me at the time that something like this could happen - having undergone the procedure with other professionals without incident, it just didn't occur to me.

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7 out of 15 people found this review helpful.

A Gem in Chelsea!

By AmandaPK on 1/10/2012

  • Overall Rating: 10
  • Atmosphere: 10
  • Service: 10
  • Yes, I would go back!

I started getting regular treatments here a few years ago when trying to keep my skin in check before getting married. I put full trust in Rachel with my skin. Facials are relaxing and effective, and I NEVER walk out red. I also appreciate that I'm never getting a sales pitch during my sessions. I don't think you can really ask for much more from a neighborhood spa. The location, hours and prices are very convenient and after a series of great experiences at Skintology, I'll never go back to any of the over-priced luxury spa chains that used to be my go-to.

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96 out of 185 people found this review helpful.

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