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754 Fifth Ave., 9th fl, New York, NY, 10019
nr. 57th St.
By lovelife1 on 7/19/2010
I have only positive things to say about this place! I went to Susan Ciminelli's new location at 120 E. 56th street and had one of the best experiences ever! I heard their signature services were the massages and facials so I decided to try both! I was so impressed I called up all my friends after and told them they had to experience it for themselves. I had an oxy-facial with reflexology at the same time and then followed it with a swedish massage. Gregory who is a former massuese for the Russian olympic team, has magic hands. I really couldn't be happier. Everything was great from start to finish. You must check it out for yourself! Not to mention, the place is BEAUTIFUL!
Oasis in Midtown
By eastside885 on 12/10/2007
I have been going to Susan Ciminelli's for several years and find their atmosphere and attitude of staff very welcoming. I have very sensitive skin and their products are great especially the calming cream. Susan really works with you and your diet to improve your skin. The place itself is quite small and I wouldn't go for their massages, they are overpriced and I have had better. As far as facials go this is my favorite place in New York - and I have tried many salons.
Poor Attitude Detracts from Experience
By danaleva1 on 4/26/2007
While some of the products and certainly the staff at Ms. Ciminelli's spa are first rate, customer service is poor. After using her services for three years, I have concluded that she is more concerned with charging you fees than your general skin quality. When after spending some $90 on her product and I broke out , the staff's response was "put in on another part of your body" instead of offering a credit. The process to purchase gift certificates is so time consuming and cumbersome that one asks why bother. If you re-schedule an appointment 23.5 hours before, (they have a 24 hour poilcy) you are told you will be charged....this is sophisticated New York, and this spa is best left to suburbanites and tourists who watch Miss Ciminelli's appearances on daytime TV shows.
By SLL on 4/16/2007
Do not get your eyebrows done here. I came in with natural, full eyebrows and asked for them to be cleaned up and not made any smaller. I walked out with eyebrows the size of a pencil line. They were rude about it and totally did not care that I was unhappy. I look like a completely different person and would never recommend this place to anyone. Just because it is at Bergdorf's does not mean it is quality.
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