215 W. 94th St., New York, NY, 10025
By j7l on 7/31/2011
This was by far the worst experience I've had in a hotel. During check-in the employee was rude and discourteous. In my room the AC was not working and the Internet connection did not work. I called the hotel desk and received no help. I went down personally to look for a solution. When I suggested a room change the girl raised her voice and idnâ€™t look me in the eyes. After I stressed that it was impossible to sleep in a room with a malfunctioning AC and needed the Internet connection she reluctantly switched me to another room, scolded me, and told me that "if I had any other problem I would have to suck it up." In this second room the Internet connection did not work either and another employee told me I would have to go to the lobby with my laptop if I wanted to use the Internet. This problem was, of course, not exclusively mine as there were other disgruntled guests in the lobby (poorly taken care of, I must add, with old, worn and torn furniture and few seats) with their laptops. In my room the blinds to both windows were slashed, the bathroom door didnâ€™t close, the toilet seat was broken and the fire alarm chirped loudly every morning. The sheets and towels were stained and it was difficult to close the roomâ€™s door. Stay away from this horrible place.