All Reader Reviews of...
54 Stone St., New York, NY, 10004
nr. Hanover Sq.
WORST CUSTOMER SERVICE
By ck900 on 8/5/2013
Never order delivery from Adrienne's. They will always fail. Paulene, the hostess, is completely unprofessional and rude. She has no regard for customer service - if she picks up the phone by some miracle watch out she might hang up on you when she gets bored. I ordered food from here for a work event and it was 4 hours late!! And let me save you a call to Paulene, it's always the customers fault! This has happened over and over again. Go to Harry's Pizza instead.
By Fiuckfsce on 8/11/2012
This place acts too much more than the average good pizza place they should rightfully be. Every time i've ordered delivery there's some sort of problem. Do what you do well. Nobody goes out for pizza. Make it excellent.
By annek086 on 3/12/2010
The staff there couldn't have been more RUDE. From the moment we got there they were trying to get us out of there as quickly as possible. After finishing our pizza the staff did not ask us if we would like anything else and handed us the bill. We paid and were finishing up our conversation when some miserable hostess interrupted and told us we needed to leave. She didn't offer us anything for our table. Her reasoning? because there were people who had been waiting for "40 minutes," We weren't even there for 40 minutes and when we arrived there was no wait and PLENTY of open tables. The pizza there wasn't good enough to be treated like that. There are plenty of great pizza places with POLITE staff. I would recommend trying one of those places instead.
By Rose27 on 3/12/2010
The food was fantastic, the service was attentive and the staff was pleasant. It was noisy, but try to find a restaurant in NYC that's not.
Beware of the sausage
By JustinePerry on 10/8/2009
Adrienne's used to be my #1 for their sausage pizza, but they changed their style where the sausage is now cut into large chunks that are too heavy for the pizza itself and almost feels like you're chewing on rubber.
By SophieMena on 9/9/2009
I really like Adriennes!
shockingly bad service
By lee212 on 8/21/2009
We made a reservation for a birthday party and when we arrived they told us then had no reservation. After inquiring why we couldnĂ‚Â’t sit at the large open table, we were eventually told we could, and then told we couldn't (someone the host clearly new came in and wanted it). Eventually we were given a table and ordered. We ordered two pizzas, each with one topping, and they got our order wrong. A manager or someone said he'd get us another pizza, so we waited more for that. When we told our waitress, she shrugged and walked away. At the end of the night we tried to give the birthday girl cupcakes and were told we would be charged. I know that many places have a plate fee, but after losing our reservation and screwing up or order you'd think they might waive it. The pizza is good, but not worth the rudeness.
Go during off times, and you'll do fine
By nepoconnell on 7/22/2009
After reading the other reviews, I was surprised that so many had had bad service. Could it be the time that you were going? This place gets pretty busy during lunch and right after work, since it's in the heart of the financial district. However, if you go after 7 pm, or on a weekend, you should have a much better time. The pies are hot, crispy and flavorful, particularly the potato and rosemary. I really enjoying hitting this place right before taking the Staten Island Ferry home, since it's only a 3 minute walk away.
I don't recommend the place
By pop on 3/23/2009
I don't recommend the place, you can find many pizza restaurants in NY with much better service.
TERRIBLE, AWFUL service
By tylerette on 12/16/2008
The hostess here is probably the least logical and rudest person I've ever encountered at a restaurant. I used to work in the industry as well - in the very same job - and I know how annoying hostessing can be. But the service we received today was totally uncalled for and frankly, just plain stupid. Do you think yelling at your customers in front of a crowded room is going to help you retain customers? Geez.
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