All Reader Reviews of...
64 W. 10th St., New York, NY, 10011
nr. Sixth Ave.
Nice try, but no
By CTherese on 5/8/2007
No no, this place gets it all wrong. Everything seems contrived - from the barn-esque interior (amazing how paneling can attempt to transform a room) to the standard Vintage-Euro advertisement prints adorning the walls. Plus, while not shy on prices, the tapas are mediocre at best. Some of the goat cheese fritters I ordered were lukewarm, and added extra flavorings (a floral infusion) they could have done without. Meatier, more flavorful olives should be a priority, rather than dainty presentation. For a tastier experience with a more authentic Spanish atmosphere (small, intimate), try Las Ras Ramblas nearby. It may be in a less chic part of the West Village, but it's a sacrifice worth making.
THEY DON'T WANT YOUR PATRONAGE
By glevine on 5/19/2011
Alta has HORRIBLE customer service. I was looking forwarded to coming to this restaurant until it became very apparent when they CANCELLED my reservation because I didn't make the 3pm "confimation" period. Since when does a restaurant already assume their patrons are not going to show up? Why do I have to feel pressured and have to remember to make a "confirmation" deadline for something I made a RESERVation for?? Isn't that enough? How many times do I have to tell you I am coming? I have enough things to worry about in my day. If you are concerned about table turn around, DON'T ACCEPT RESERVATIONS. The person I complained to was not helpful, did not apologize and continued to make me feel I was in the wrong because I didn't meet their absurd and rediculous policies. Good thing I didn't go, customer service is usually a reflection of the food.
Oily, Salty, Sugary Vulgarian Cuisine
By nymagfan on 12/22/2006
If overly oily, excessively salty, and inappropriately sugary foods are your desire look no further. The chef is obviously a vulgar gourmand, not a gourmet. We tasted nearly every dish trying (in vain) to find something palatable, but could not. The food sat in my stomach all night and was still unpleasantly curled (or curdled) up there in the morning. The restaurant seems set up for drinkers and to maximize food profits. Even so, I was unable to get past the first two sips of the red wine I ordered; it was extremely acidic. I shifted to canned Sapporo beer. The white wine my date had was better, but nothing special. The profit motive is clear from the types of foods served-- tapas of undistinguished white bread (with saccharine baba ganoush, tasting like a cross between tartar sauce and sweet pickle relish), potatoes au gratin, breaded and fried cream cheese, Brussels sprouts burned and drowned in oil, etc. Also, the restaurant is NOT vegetarian/vegan friendly as one of our party can attest. I rarely write reviews, but when I have such a bad food experience I want to warn others. Avoid!
TERRIBLE, ARROGANT CUSTOMER SERVICE - Who do they think they are?
By Kaseygee on 1/7/2013
Of course we had to confirm before 3pm otherwise we would lose our reservation. When we arrived and told the host that one of our friends would be a few minutes late, we were informed that we could not be seated until our entire party arrived and then we were also told that they needed the table back in 2 hours. We were a party of 3 people seated at a table for 2 people in the corner near the fire extinguisher. When we asked to be moved to another table, we were given another table for 2 people in a very high traffic area. It was 6pm, the restaurant was practically empty and this is the best table we could receive? Alta really needs to get over themselves. The food was acceptable, but no restaurant should be patronized where they could care less about their customers' comfort or feelings and expect customers to return after being treated so poorly.
By percy on 5/20/2007
At 11:00pm on Saturday (perhaps not the best time to judge) the place bore no resemblance to the blurb with 3 stars in NY Magazine. It was over-crowded and extremely loud. The floor was littered with used napkins, silverware and bits of food. Service was curt and frantic. The food (a nice spinach salad, sticky sweet and greasy bacon-wrapped dates, roasted and cured duck breast) though it seemed carefully prepared, was not revelatory and was delivered in cat-size portions, belying the pricing. The blood-orange margaritas made me sad and I'm not sure I know why. I may try again on, say, a Tuesday evening. But only if someone else is buying. I wish there was a MAYBE button below.
worst service ever
By 2m5 on 9/5/2008
What a shame that this pretty little restaurant serving some really nice food is staffed with some of the rudest and worst waiters I've ever encountered. It was literally appalling. It took 20 minutes before a waiter even passed by our table (at which point WE had to flag them down and beg for some water); another 20 minutes went by before we were able to hail down another waiter to place our order - and the waiter actually wandered away while I was telling him what I'd like to order. When the food finally came, not even the delicious lamb meat balls and the rest of the so-so tapas (which arrived all at once) or cheap prices could salvage our experience at Alta. It was 2 hours after we sat down that the waiter finally brought us our check, and we couldn't get out of there fast enough.
Unpleasant service, death metal noise levels.
By salomadot on 5/14/2009
I was excited to try Alta and planned a birthday dinner for my husband and a few friends. When we arrived at 7:30, it wasn't particularly busy and we were ignored by two hosts who were clearly unhappy to be there. At the table, our server had an angry vibe and registered his impatience over simple requests. The food is good and the place looks lovely, but empty plates were left on the table for 25 minutes after we finished eating as our server had long ago forgotten us. Our dinner was punctuated by piercing squeals from a seriously annoying birthday table below, and from 8:30 to 10, noise levels at Alta reached such a level that talking at our table turned to shouting. As we walked out onto 10th St, relieved to be out of there, our ears were literally ringing like we had just come out of a death metal concert. Hideous.
Will not go back!!!!!!!!!!!!!!!!!!!!!
By ralph1 on 6/19/2009
Went one night for a family gathering at suggestion of a family member and I was picking up the tab. Packed, uncomfortable, noisy bar. Unfriendly greeting by seating hosts. Food and service was average at best. Time to pay and I hand over my visa card. Rudely told only american express or cash. What?? Not prominently displayed anywhere! Luckily I had the cash to cover the tab/tip. Wake up Alta- It's about giving customers choices not restrictions! Never again!!!!!!!!!!!!!!!!!!!!!!!!!!!!
By abriggs on 9/14/2009
I went to Alta last weekend with my fiance to celebrate our engagement. Unfortunately, they seated us in one of the back rooms---we were at a table next to two enormous, very loud parties. The door to the room was shut and with the two parties yelling over each other, we literally could not hear each other speak (and this from someone who enjoys lively restaurants). We tried to get used to it for half an hour, but then asked our waittress if we could move. She suggested we wait it out "for another 30 minutes or so" until they left. Annoyed, we decided to take our bottle of wine to the bar until another table was available. However, the only table they could offer us was back in that same room, with two different, equally sized parties. In the end, we decided to just leave. We had only had a couple tapas and only after my fiance complained, they were removed from our bill, which we did appreciate. Given how difficult it is to make a reservation here, the surly bartenders, and apathetic waittress/staff, I would not go back and would not recommend this place to anyone.
I USED to like this place, not anymore
By foodielover on 5/4/2010
This place used to be amazing, but not anymore. The ambiance is beautiful and the service was nice, but the food was terrible. It's obvious that the food is reheated. 2 of our 7 dishes were inedible. One of the dishes had a delicate cheese which had been reheated. THe cheese became oily and slightly bitter after being reheated. The other inedible place was a plate with prosciutto: when it was reheated, the prosciutto became dry and way too smokey. The food just wasn't good. It was not fresh, not tasty, and not good quality. This is not acceptable when you're paying full price for a meal.
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