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All Reader Reviews of...

Artisanal

2 Park Ave., New York, NY, 10016
at 32nd St.
212-725-8585

Avg. Rating

7
Food: 7
Service: 6
Décor: 7
"Recommended"

Average Reader Rating on a Scale of 10.

64% would go back.

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Many Thanks

By singer612 on 3/23/2012

  • Overall Rating: 9
  • Food: 8
  • Service: 10
  • Décor: 9
  • Yes, I would go back!

I had brunch here over a year ago, but want to express my gratitude towards the staff. Not only did my friends and family enjoy all our meals, but the staff went above and beyond their duties to help us. One member of my family realized she felt unwell midway through the meal, and passed out as she stood from the table to go to the restroom. The manager and wait staff were there in an instant, cleared space for her to lie down, attended to people at the neighboring tables, brought a glass of juice and then, once she recovered, calmly put everything back in order so that we could finish. Everyone was very kind and attentive. I truly appreciated their help.

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52 out of 103 people found this review helpful.

Delightful Experience...as always

By lovelytye87 on 11/29/2011

  • Overall Rating: 10
  • Food: 10
  • Service: 10
  • Décor: 10
  • Yes, I would go back!

I was wisked away to a table hidden behind the host stand, a prime "people watching table."From the hostess to the food runner the staff was courtious and kind as they could be. Although it was 8PM and busy i didn't feel rushed or unattended to. The food was very yummy and i enjoyed the chocolate fondu as well as the mussels and the juicy steak. On my way out i bought a lovely cheese called epoisses which was so creamy and buttery. YUM!!! With a wonderful salutation from the host and matr'd i will as the said "visit again"... and again... and many times more

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57 out of 131 people found this review helpful.

Restaurant in decline

By LottieM on 9/7/2011

  • Overall Rating: 2
  • Food: 3
  • Service: 1
  • Décor: 2
  • No, I would not go back!

Went there this weekend. Waited at table over 15 minutes before getting water. Staff seemed to be playing a game: how long can we pretend you don't exist. Ordered Risotto- it was soggy. Absinthe drink was disgusting. To top a bad night off, someone stole my umbrella. I have (errr HAD) a nice Italian umbrella. Wanted to bring it to table, knew it would get stolen. Angry waiter told me I had to leave it at corner by coat check. When I told manager about it, instead of offering me loaner, basically told Me tough s**t and to leave the restaurant. Had to walk a few blocks in heavy rain, with no umbrella. Bummer. Won't ever go back there.

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76 out of 131 people found this review helpful.

Stressed out staff and a chef resting on his laurels

By tasterC on 5/5/2009

  • Overall Rating: 5
  • Food: 5
  • Service: 4
  • Décor: 7
  • No, I would not go back!

I ate at Artisanal years ago and enjoyed myself. Last night I took friends from Canada. It was packed on a rainy Monday, so we waited at a bar area table. Twice waiters confused our table with the one next to us. When our table was ready, we discovered our bar tab couldn't go on our dinner bill. In giving the specials our waiter didnÂ’t say the fish special included chorizo. My friend, who ordered it, doesnÂ’t eat pork. Our waiter (insincerely) apologized, but we were almost done when her new dish arrived. I had mushroom risotto with butternut squash, and truffle essence. Some squash was undercooked and unpleasantly crunchy. At $19.50 it should have been perfect. Artisanal claims to serve seasonal food, but butternut squash is a fall vegetable. For dessert we had chocolate fondue. When we mentioned a nut allergy, our waiter went to check ingredients, informing us the madeleines were bought in, not homemade. Maybe chef Brennan is preoccupied with his new downtown eatery, or is more concerned with maintaining his Michelin stars at Picholine, but that's no excuse for letting quality slip at Artisanal.

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132 out of 275 people found this review helpful.

Tasteless and Watery Fondue

By silc on 8/30/2008

  • Overall Rating: 3
  • Food: 1
  • Service: 7
  • Décor: 5
  • No, I would not go back!

First I felt compelled to send back their tasteless and watery "blend fondue"; then came the "fontina, garlic and herbs", which tasted even worse... I had no choice but to send it back again and go home hungry. The waitress was super nice and kindly apologized...

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134 out of 278 people found this review helpful.

Restaurant has plummeted since your review. Go elsewhere

By infdaze on 3/29/2008

  • Overall Rating: 2
  • Food: 3
  • Service: 1
  • Décor: 4
  • No, I would not go back!

The quality of food and service has dropped substantially. It is sad to see another neighborhood restaurant falter in a location otherwise devoid of quality dining options. Last time I was there, I never received my entree. The check came back and everything but my entree was on the bill a total of $80. Not even a token discount or drinks removed from the order! According to the time on the receipt, we wasted an hour and a half there for one round of drinks, apps, and half of our table's food. If you are looking for a brasserie experience, head to Balthazar or Pastis instead, or go a couple blocks away to Le Halles.

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167 out of 315 people found this review helpful.

Dissapointing

By CindysTake on 10/29/2007

  • Overall Rating: 4
  • Food: 3
  • Service: 5
  • Décor: 8
  • No, I would not go back!

I love nothing more than cheese, so I thought this would be my mecca. Unfortunately for me the OVERPRICED and Small Portion of Cheese Fondue must only be described as disappointing. The cheese used was too sharp and made the roof of my mouth itch. It lacked the creamy bubbly consistency a true fondue is known for. The bread served with it is baked hard and Black on the bottom. My tongue stayed black all night and I have never been back.

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304 out of 606 people found this review helpful.

Cheese for those who don't know cheese.

By blunto on 6/24/2007

  • Overall Rating: 5
  • Food: 4
  • Service: 6
  • Décor: 6
  • No, I would not go back!

I grew up in the parts of Switzerland next to Haute Savoie, France. A few hundred cheeses made in the close vicinity. From this perspective, Artisanal is a bust. The fondue ("traditional Swiss fondue") is worse than the cheapest fondue you could pick up in a grocery store in Switzerland (and available in many stores in the US). Wrong mix of cheeses and kirsch. Not very pleasant if you expect something like authentic fondue. And the cheese selection is deceptive. The one cheese from Haute Savoie was a poor specimen. Cheese is great. Bad cheese is terrible.

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446 out of 827 people found this review helpful.

Attitude and faxes almost rot the cheese

By jeanmartin on 12/28/2005

  • Overall Rating: 7
  • Food: 10
  • Service: 3
  • Décor: 7
  • Yes, I would go back!

Perhaps for being a cheese lover I rate the food at a high 10+ so that I cannot help but to go here very often. Unfortunately, many a times have I not booked a table at this restaurant only to avoid the cumbersome fax reservation system (What are they thinking?), not to mention the attitude of the reservation staff. Friends of mine who are more service-sensitive simply will not go ever again after being ridiculed by the reservation lady. Once you book at table though, things tend to run smoothly.

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465 out of 949 people found this review helpful.

What A Cheesy Brunch!!!

By ywwan on 11/26/2005

  • Overall Rating: 8
  • Food: 8
  • Service: 8
  • Décor: 7
  • Yes, I would go back!

First of all, the food at is truly wonderful - from the lamb to the duck to yes, even the fish. It is one of the few places where I will break my rule of not eating fish in a non-Asian restaurant. Yes, I savor every heavenly bite of the olive cod and the skate. Time after time. And well, it goes without saying that the cheese is one of the highlights of the Artisanal experience - from the moment the pungent aroma assaults you as you walk in the door. Especially if like me, you like it soft and stinky and paired with just the perfect wine from the wide selection. Having said all that, I have found that the busy and noisy environment becomes overwhelming in the evenings and I much rather save this place for long, leisurely Sunday brunches with friends from out of town. I also have a special weakness for pastries on weekends... did I mention the wonderful selection of pastries, beginning with the beignets... And of course, you should make it a cheesy brunch!

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526 out of 931 people found this review helpful.

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