All Reader Reviews of...
1431 Third Ave., New York, NY, 10028
at 81st St.
Not Worth Suffering Service for Food
By michelle.yuan on 8/31/2014
Posted reviews here and on Yelp as warning to others about unbelievable staff here. One of the WORST and most INFURIATING dining experiences I have had in NYC. We sat down and did not see our waitress for a good 15 minutes. She was curt and quickly leaves, we do not see her again until the end of our visit when we got the bill. We did not even receive WATER or SILVERWARE. I PHYSICALLY had to get up and go into the restaurant to get my own water and asked another server for silverware. We asked to speak to the manager. Told her about not getting water, silverware, horrible service and being ignored by her wait staff. We told her we've been here twice before and didn't have issues with service. She replied that "SERVICE is DIFFERENT EVERY TIME" and that they were busy. Regardless of how busy you are, you have time to get your patrons WATER. The manager then says, "Could you take those off? (Referring to my sunglasses.) I feel like I am talking to myself." She dismissed our complaints in the most condescending way. We tried to speak to her but it was clear we were placing a complaint to someone who did not care about customer satisfaction. She did not even try to hide her annoyance with us before storming off. Needless to say, no apology. No real explanation other than we are busy.... Too busy to give patrons WATER? Maybe you should hire more waitresses or limit your seating. Too busy to offer an apology or have a mature manager who doesn't storm off like a child?
great food, poor customer service
By SheRah327 on 9/6/2013
I've eaten here many times, and have even ordered out once. I attempted to order out today, but they only offer the large platter to go and not the small. I agreed to the large, but then after placing the whole order, they wouldn't let me pay over the phone. I wanted to prepay for the food that my sister would be picking up. You would think they would want the money upfront! It's crazy. They refused to accommodate me so I canceled my order. I also find their stroller policy a little confusing, sometimes they say no strollers even outside the restaurant, but many times there are people with strollers. It's inconsistent. As a lower priced restaurant on the UES you think they would be more family friendly.
Below average service food is decent and cheap!
By Dee_NY on 6/20/2013
I have been to Beyoglu three times and have had similiar issues each time. The hostess has been the same girl. I put in my name I tell her I want to sit upstairs she jots our name and makes a note upstairs on her pad. I tell her I will be at the upstairs bar. Every time she has told me a 20 min. wait for a table and she consistantly has skipped over my name sat others down that walked in way after me. Last night I even reminded her that we were upstairs and she said you are next on the list. Again she sat someone who came in after us. I went down stairs and asked her I thought we were next on the list she said sorry would you mind having a table outside. Did this hostess even bother to look at her notes I specifically asked for a table upstairs I would not even think of eating downstairs. Not sure how they work their system but three times same situation either get a new hostess or you will be turning away customers. The only reason to come back is the food is decent and cheap although I have had their chicken and it was over cooked I mostly go in for the salad and hummus keep it simple. Service is extremely slow after sitting down at our table which took 50-55 min. it took another 20 min. before the server took our order. Extremely bad service if I could give it a zero on service I would they are below average on service.
On par with the best of Istanbul
By dpgoldman on 5/4/2013
If you don't like Beyoglu, you simply don't like Turkish food. You won't get better meze in Istanbul, or more perfectly grilled fish (although the catch will be fresher and more diverse on the Bosphorus. It is a bit too packed and too noisy, but that's Manhattan. Service rarely slips; for the most part it is professional and efficient.
worst experience in NYC
By samark on 3/18/2013
worst service ever!!! the waiters and the manager are so rude. I do not know why this place is still open !!!
By bennettbistline on 7/24/2012
Beyoglu is the culmination of every horror movie I have ever watched-- a group of young women enticed by the warm glow and the anticipation of comfort, only to be duped at the last minute into the depths of hideousness. The waitress seemed innocent enough, but as most horror movie heroines discover a step too late, she was not to be trusted: After calculating a 15% tip she came back to the table to explain that we had not left enough. Frankly, she shit all over what would have been a nice evening. There are several ethical factors at play here. The first, 15% is a perfectly good tip, especially for a waitress who was clumsy but (seemingly) lovable to begin with. Second, a classic catch-22, asking for more tip, and wrongly shaming the customer in the process, renders one undeserving of the tip itself. I have worked in restaurants as both a hostess and a waitress. And as a customer I have always, ALWAYS been one to throw in several more dollars than I know I owe as a just-in-case and good will gesture. However, I also understand the position of living in New York on a budget and having a meal out as a special treat. Both the waitress and the patron should be honored according to the assumptions above. We held up our end of the deal. She didn't. The takeaway here: order to go. Also, to NYMag: I use your guide almost exclusively when selecting a new restaurant. Until now I have never been disappointed. Beyoglu needs to be reevaluated for Critics' Pick status. -Bennett Bistline
Good food. Bad service.
By mrneeraj on 11/9/2011
If you are in a hurry you will find the service extremely slow. I got annoyed because it took about 25 minutes to get our bill at the end of the meal. Throughout the meal it was actually unclear who our waiter because no single person served us and no one would ever make eye contact as they passed our table. No one was rude though. But the food is excellent. Perhaps if you have a cheerful nature (like the people I ate with), you'll find the careless and indifferent service very Turkish, and part of the restaurant's authentic charm.
Four letter word - R-U-D-E
By knowsgoodfood on 10/1/2011
Possibly the rudest service in the entire city. Save your money. There are hundreds of restaurants in the city that would welcome your business; this is not one of them. The food is on par with with a glorified diner.
By bannersurf66 on 4/16/2011
Unlike previous reviewers, our party of 5 was well treated, well fed and completely satisfied with our dining experience. If we had a complaint it would have to do with the noise level in the packed dining room. Wait staff was attentive and professional. Food tasted fresh and came in ample quantity for the five of us to share. We would definitely recommend Beyoglu to others!
Good Food - Long Wait
By quinnt33 on 11/22/2010
I went here this past summer and sat outside with my girlfriend. The food was good and the people watching was fun. We split a few dishes to get the overall experience of the place and food. Although I was satisfied with the food, I was not as satisfied with the wait because we were told it was a 20 min wait by the hostess and then waited about 40 min for a table.
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