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All Reader Reviews of...

Brooklyn Ice Cream Factory

1 Water St., Brooklyn, NY, 11201
nr. Old Fulton St.
718-246-3963

Avg. Rating

8
Food: 9
Service: 7
Décor: 7
"Recommended"

Average Reader Rating on a Scale of 10.

86% would go back.

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Melting ice cream at the Brooklyn Ice Cream Factory in Brooklyn, NY

By SBetts on 6/30/2008

  • Overall Rating: 6
  • Food: 9
  • Service: 2
  • Décor: 2
  • Yes, I would go back!

Unfortunately it was 90° outside with humidity 98°. No cover from the sun while waiting outside. No A/C inside while waiting on line. The service was awful. Two young men who were suppose to be servicing customers were just grumbling at customers in line that they blocked their way to the store supplies. One of the young men just left while the other hung in the back and left one very gracious and lovely young lady who did her best to cope with the line. There was no rush at all for the man to pitch in and help her! The bottom line is that the store is very badly set-up. There was one fan when the store should have a couple of large A/Cs working on such hot summer days. There should be an awning for parents with kids and everyone else to wait under or make room inside. Your ice cream is wonderful! Your store set-up is desperately in need of help and your service was the worst except for one lonely young lady doing her best to dish out the ice cream before it melted in the heat!

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181 out of 371 people found this review helpful.

How many trips does it take to get to Brooklyn's Ice Cream Factory? 1,2,3? Cathy may never know!

By Cmf71270 on 2/18/2011

  • Overall Rating: 5
  • Food: 5
  • Service: 5
  • Décor: 5
  • Yes, I would go back!

I live in Brooklyn and never heard of the place. Saw it on a "Foodie" show and decided to try it. I waited all week until my day off. Drove all the way across Brooklyn and could not find parking. Anywhere! If you drive just past the place you are stuck on a one way, no parking, access road under the BQE. After three attempts of circling around the long way back, past construction and horribly rutted roads, I gave up and went home. No ice cream is that good. I'll try again, maybe when out of towners are visiting but we will take the subway. This was in February, not during their peak season. Sigh, I was really looking forward to it, so I am bummed out but that's life. :) Peace, Love and Happiness! Cathy PS ratings were a required field so I gave them average for all.

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119 out of 247 people found this review helpful.

Not worth all the hype

By olg on 11/11/2008

  • Overall Rating: 2
  • Food: 3
  • Service: 1
  • Décor: 3
  • No, I would not go back!

went, stood on line, stood on line, and stood on line, got the ice cream and thats that. I could have gone to the corner deli, for half the price, half the time, and the ice cream would have been better.

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183 out of 394 people found this review helpful.

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