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All Reader Reviews of...

Brooklyn Ice Cream Factory

1 Water St., Brooklyn, NY, 11201
nr. Old Fulton St.
718-246-3963

Avg. Rating

8
Food: 9
Service: 7
Décor: 7
"Recommended"

Average Reader Rating on a Scale of 10.

86% would go back.

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New York's BEST Ice Cream

By JudgeJudy on 11/17/2009

  • Overall Rating: 10
  • Food: 10
  • Service: 10
  • Décor: 7
  • Yes, I would go back!

Yes, order the banana split and share it with another. I ordered strawberry ice cream to test thier quality because I don't like strawberry ice cream...nobody makes it "real". This plcae makes it "real". I always take home a half-gallon with me after a cone or so. Plus! Great view of the Brooklyn Bridge and Manhattan skyline. A really good deal.

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191 out of 349 people found this review helpful.

Info on BK ice cream Factory

By fakename on 11/28/2007

  • Overall Rating: 10
  • Food: 10
  • Service: 10
  • Décor: 10
  • Yes, I would go back!

Ok I just had to write about some of the old reviews becuase alot of them had false information. First of all you get 3 toppings on a sundae and 2 scoops maybe those people didnt ask and whiped cream is free. And about the complaint about the heat and service, when its summer time and thiers a line out the door to the pier and the doors always open No AC is going to keep the place cold. And when people take an hour to decide what they want after they waited online for an hour it just makes everything even harder and the people in back of you have to wait even more. What was so bad about the service I would like to know?? But they try thier best and they are sorry for any displeasures.

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246 out of 512 people found this review helpful.

Amazing ice cream & a killer view of the Brooklyn Bridge!

By reikibutterfly75 on 6/3/2004

  • Overall Rating: 10
  • Food: 10
  • Service: 10
  • Décor: 10
  • Yes, I would go back!

The ice cream was delicous! I had chocolate with a pineapple topping which was great. Wish I'd tried the hot fudge now, though. It was a cold and rainy day (Memorial Day, 2004) and the place was cozy inside, not too hot, not too cold. The server was very warm and genuine. And I love my post card of the place and the view of the Brooklyn Bridge which I had just walked over. Definitely will return!

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439 out of 888 people found this review helpful.

Artisinal Ice Cream

By CityPixie on 3/20/2003

  • Overall Rating: 10
  • Food: 10
  • Service: 10
  • Décor: 10
  • Yes, I would go back!

Brooklyn Ice Cream Factory is an ice cream destination for all four seasons. Cozy inside the fire house the the cold months, outstanding views and access to the pier in warmer months, and creamy, delicious ice cream year-round. This isn't a place where you can get 40+ flavors, but you will always get top quality scoops here, no matter which flavor you choose. Two words describe this ice cream: fresh ingredients.

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448 out of 806 people found this review helpful.

If you LOVE ice cream, you MUST go here... (part 2)

By icecreamfanatic on 7/10/2009

  • Overall Rating: 9
  • Food: 10
  • Service: 8
  • Décor: 6
  • Yes, I would go back!

Begin near city hall in Manhattan. Enjoy a leisurely walk over the Brooklyn Bridge. Exit at the steps,cross under the bridge and walk down to the Fulton Ferry Landing. Be prepared to wait in line. If rainy, or slightly chillier, the line will be shorter. Once at the counter, one person will take care of your whole party, so the first person should eat and not wait for everyone to get theirs, so as not to be drinking their ice cream. I recommend the Banana Split. You can get three flavors of whichever ice cream you want. Try it with whatever toppings you want too. I have been to the BICF over 15 times and never have I been charged for extra toppings. Then enjoy your ice cream on the landing, and feel free to sit on the ground, if the limited seating is unavailable. There is a smallish park next to the River Cafe with benches and shade where you can sit, if available. Whichever way you like your ice cream, be prepared to put effort into getting it, because many other people like it too. Enjoy!

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183 out of 359 people found this review helpful.

If you LOVE ice cream, you MUST go here...

By icecreamfanatic on 7/10/2009

  • Overall Rating: 9
  • Food: 10
  • Service: 8
  • Décor: 6
  • Yes, I would go back!

In all honesty, the Brooklyn Ice Cream Factory has it's good and bad days. However, IMO the ice cream is quite possibly the best in the city. Yes, the line can sometimes be over an hour long. Yes, it is most likely to happen on the hottest days of the year. (I have even passed out in there before!) Yes, there is no air conditioning. Yes, the service is slow. BUT, there is nothing that will make me stop coming here. It is absolutely one of the best locations in the city, otherwise numerous wedding would not come to the landing for their pictures on the weekends (and some during the week). Let me give you the best scenario for visiting the BICF though.... (check out my next post)

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171 out of 349 people found this review helpful.

Great Ice cream and a Great View

By reyj75 on 9/30/2007

  • Overall Rating: 9
  • Food: 10
  • Service: 8
  • Décor: 10
  • Yes, I would go back!

The ice cream is probably some of the best anywhere. It is a bit of a walk from the subway, so be mindful if you have little ones. I was disappointed in the sundaes. I expected more. You get two scoops of ice cream and one topping. That is hardly a sundae. It was good, but I thing whip cream and nuts should at least be included. Besides that I can only compliment. There is a great view from the water's edge which made for a romantic evening.

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305 out of 601 people found this review helpful.

Just Delicious

By NYCGirl219 on 2/17/2005

  • Overall Rating: 9
  • Food: 10
  • Service: 7
  • Décor: 6
  • Yes, I would go back!

This is quite possibly the best Ice Cream I have ever eaten. It's creamy, indulgent, fresh, and DELICIOUS! You should come here just to eat it while walking on the promenade overlooking Manhattan.

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496 out of 954 people found this review helpful.

Speed Up the Line!!!!!!!!!!!!!!!!!

By keatsboy64 on 8/26/2007

  • Overall Rating: 7
  • Food: 10
  • Service: 2
  • Décor: 5
  • Yes, I would go back!

The ice cream was very good. The service, however, was pathetic... The kids serving the ice cream did not seen to know what they were doing, and seemed overwhelmed. The waiting area inside should have better A/C. It was very hot. When people with kids, as well as pregnant women, are waiting the lines have to move quickly. It should be run more professionally for a business so well known.

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319 out of 646 people found this review helpful.

Really unfortunate situation

By stripes4ever312 on 7/11/2012

  • Overall Rating: 6
  • Food: 8
  • Service: 1
  • Décor: 8
  • No, I would not go back!

THIS PLACE HAS THE WORST CUSTOMER SERVICE. I watched a family with 2 small children get turned away at 10:01 pm (because they closed at 10 officially) even though the employees had not even begun to clean up yet. The children were very disappointed, but no matter how much the mother pleaded for "just one scoop", the employees refused to budge. Customer service should come first, especially with ice cream. I will not go back, and I do not recommend any of you do either

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66 out of 148 people found this review helpful.

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