119 Seventh Ave., New York, NY, 10001
at 17th St.
By ske622 on 6/25/2008
Never have I gone to an establishment and been treated with more disrespect than I was by the hostess. A party of four with only two present, we asked to be seated and were told that the policy requires the entire party to be present. However, a mere three minutes later a gentleman walked in and was seated despite being only half of his 2-party lunch. When we asked if we could also be seated, she rolled her eyes and did not answer. When we inquired as to why, we were told that she does not "repeat herself". Hungry and meeting people, we were obligated to leave (and were going to anyway), but had I time I would have liked to tell the manager that this hostess has not only a rude demeanor but a complete lack of respect and class (and tweezers, it seems).
By barrydlloyd on 11/1/2008
Nov 1, 2008 - 3AM..I requested a well done burger, but instead I received a raw burger. Their second attempt was not better. I asked for the manager. He was rude, totally unprofessional. I witnessed him approach the waitress to question her handling of the situation and she flat out lied by saying Â“he threw the burger back at meÂ”. My friend and I were astonished that she lied. And, to make matters worse, the manager - after hearing her comments - just walked away from the situation. He didnÂ’t have the decency or the professionalism to discuss the matter with us. We were outraged!!!!! To add to this, the bathroom floors were covered in urine Â– the stench was unbearable. Additionally, there was food and trash all over the kitchen floor, which I witnessed as I waited in line for the bathroom. This is not an establishment that you want to visit. ItÂ’s a health hazard and some of the employees, i.e. the waitress, and the manager are a disgrace.
By cohenhe on 7/8/2012
RUDE HOST!!! Do NOT come here with KIDS!! We arrived, with our two young kids, on a quiet Sunday morning when the restaurant was about 60% full (with plenty of empty tables). The RUDE host told us that it would take TEN MINUTES to clear a table for us to sit down. He might have well said "We don't want you and your children in our restaurant" as there were empty tables and ones that were cleared and set to sitdown.
By TashaNicole on 10/20/2012
Last night me,the beau & his best friend attempted to dine here.We'd just left the CMJ Festival where he performed w/the headliner. I've been here a few times but last night was disappointing! We were told there would be a 10 min wait for 3 after 15 mins "Chris",the hostess,comes out w/a clipboard & asks "Are you on the guest/VIP list?" Since I've never heard of such a thing at a restaurant. I inquired "there's a VIP List to have a meal & get some food?" So this led to a short discussion where Chris was very nasty, dismissive & snobby leaving off with him snippily saying "you can call between 9-5 tomorrow, but no one will probably have time to speak to you until Monday because its just too busy" & then he just turned and walked inside. I have recommended this place to many people in the past among friends & in business but I won't again after this! This behavior was completely unacceptable. I know many more places that serve comfort food that's outstanding & have better respect for their patrons, than to ever spend another dime here. I called this morning to speak w/management & the hostess that answered & manager I spoke w/were pleasant & apologetic. I was told of their standing VIP/Guest list general policy but to avoid poor customer service it should be communicated to staff on how to express to customers when the situation arises. However I'm not sure this was all that was at work here last night & there is such a distaste left in my mouth after this that I won't be back.
By DCNYBG on 6/6/2009
My roommate and I have been at Cafeteria for brunch and we were pleasantly surprised at how good the food was as well as the service. It was even recommended by friends. We thought we'd try it for dinner. So we went to Cafeteria on a weeknight thinking that we'd have an awesome dinner...waited at the bar long enough to have a couple of sips of our drinks...were seated, then ordered appetizers and entrees. Then -- after 40 minutes of waiting for a sign of anything to arrive at our table -- decided to leave. Don't even ask why we waited so long!!! Not even the waiter bothered to come by once to ask if we wanted more drinks!!! HUH??? What is wrong with this picture in this current economy???? There are so many people lining up for jobs these days and these people working at Cafeteria surely don't deserve one penny for giving bad service!! The same could be said for the owners of the restaurant.
By dn917 on 7/10/2010
This place serves up NY Cafeteria food. It's the same menu every place you go of this calibre. This diner, however, has gotten dirty. The vinyl booths are ripped, the mirrors (???) the service is second rate and on late night weekend mornings, the bouncer bully squad are club rejects hysterical to watch manhandle the crowds, and the food, back to the food, you can find it anywhere in Manhattan at much better prices, in a much better atmosphere and served and delivered to you by much more delicious people than those found at this Cafeteria.
By bighud50 on 5/23/2011
Moral of the story. you must please the bouncers in order to get in. Apparently there is this rule that parties over 5 cannot come in after 11pm nor would they allow you to split the parties. After numerous conversations between my party and misperception of the bouncers. They told the manager to not let us in because we were being slick when in reality we was trying to accommodate the situation so that the birthday girl can have her dinner there since we only drove two hrs away. I was so disgusted especially since the manager sided with tne bouncers instead of assessing the situation himself. What really ticked me off is the bouncer inappropriately yelling at the birthday girl about communication when the person he shouldve yelled at is the hostess who was going to let us in. I wonder how much money has these bouncers caused this place to lose. They should be worrying about the life of the staff and the customers, not how many people in a party thats the hostess job. Check out reviews on the cafeteria home page through google there are more complaints about the bouncers!
By Danalleva on 1/11/2004
Glorified diner goes Style Fab crazy in this all too fabulous neighborhood were the staff is so fabulous and wonderful they might forget about the other people in the world. The unprepared raw ingredients sitting in their warehouse all clamour to get a chance to be scene and served at this hot place. Even the food served begins to feel fabulous even though it's very ordinary. Who cares if the food is either too hot or too cold or too salty your simply fabulous for coming here in the first place - and that's the most important reason for eating at this place. Of course your politicaly correct and yes, fabulous! After all, who eats nowadays anyway...right? Get the idea?
By zeecee on 4/4/2004
The service can be frustrating as if the place is busy, you may wait longer than you'd like to. But they do have large, good salads, a nice selection of brunch, lunch and dinner dishes at affordable prices. You'll find things like salmon hash along with omelettes, sandwiches, etc. In a neighborhood short of decent places to eat, Cafeteria is a good stand-by, a place you'll find something you want even though the help is clearly not professional. But it's better than the fast food places and you can sit and talk, end up shmoozing over a latte and be fine.
By focaccia9 on 12/16/2005
I've been here only a few times as a Midwestern expat now rolling in the big city. First of all, can we just nix the baby blue and brown polyester, people?! The worst eyesore ever to see gay guys dressed so poorly. That is probably why the service is sub-par -- the management makes them wear that crap! The food is okay if a bit on the salty side; the mac 'n' cheese is good but not phenomenal as some people claim. The hostesses are D-list model wannabes without a hint of propriety or friendliness. This place is soo over; I honestly doubt it ever 'was'.