77 Worth St., New York, NY, 10013
By milomilo on 2/22/2013
Atera's reputation of being indifferent to the needs of its customers is well earned. Notwithstanding its reputation, I made a reservation here and was very much looking forward to the meal -- I was taking my husband out for a special occasion. The reservationist called two days in advance and we confirmed the reservation. When we showed up for dinner, however, the host told us that the reservation had been cancelled. When I informed him that we had not cancelled the reservation but had, in fact, confirmed it, he indicated that it wasn't his problem and blamed us. Another party who arrived at the same time was told the exact same thing -- the reservation they made had been cancelled and by the same twisted logic, it wasn't the restaurant's fault. Mistakes happen -- even amateurish ones like this. But when they do, restaurants in the league Atera aspires to tend to treat the customers they've inconvenienced with some measure of hospitably. Atera's staff, by contrast, were unbelievably rude and dismissive to us, and were equally rude to another party experiencing the same problem the restaurant had created. Eat here -- or try to -- at your own risk. But I'll say this: You can spend hundreds of dollars on a meal at other restaurants with equally remarkable food where they actually care about their customers and show it, or you can try your luck at Atera, where they aren't ready for prime time and treat their customers with contempt. The choice is obvious.
By ash318 on 10/14/2012
it was just a super duper fantastic experience. I just loved it! want to read more, check out some pics and a blog post http://wp.me/p1PB4X-oL