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El Presidente

3938 Broadway, New York, NY, 10032
at 165th St.
212-927-7011

HORRIBLE SERVICE

By foodienyc111 on 12/4/2011

  • Overall Rating: 4
  • Food: 6
  • Service: 1
  • Décor: 4
  • No, I would not go back!

I wanted Breakfast and I called my order in early, they told me in 8 min my food would be ready, I arrived 10 min later they asked me if I needed help I told them I called in an order, they checked with the kitchen and said it will be out in a minute. My food came out and was on the counter (didn't know it was mine till later) the ladys was cleaning other lady eating at the cash register other lady was chatting, while I waited patiently (all seen me wait) then the lady that was cleaning asked what else can I do the cashier that was eating said oh give that young guy his food he has been waiting, she went to fill my order. After I was waiting about 5-6 min already watching all this non-sense and my food that came out hot was now cold on the counter she began to put my food in a to-go container and I told them to forget it. I left very disappointed and called EL Malecon and ordered the same thing and as soon as I got to El Malecon my food was wating for me. So do yourself a favor DONT GET NOTHING HERE CUSTOMER SERVICE IS HORRIBLE... I called back to speak to a manager and they said there was none at El Presidente.... Now this is not the only time this happened to me... It happens all the time.... I just got fed up... NO MORE

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