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All Reader Reviews of...

Gemma

335 Bowery, New York, NY, 10003
at 3rd St.
212-505-9100

Avg. Rating

6
Food: 6
Service: 4
Décor: 8
"Mixed Reviews"

Average Reader Rating on a Scale of 10.

41% would go back.

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Inept Hostess Desk - where is management???

By kstiles99 on 9/29/2007

  • Overall Rating: 3
  • Food: (NA)
  • Service: 1
  • Décor: 8
  • No, I would not go back!

We went to Gemma last nite. Hostess told us 45 mins for a table for 2. That is fine, however they don't take reservations! We told hostess we were going elsewhere for a drink as their bar was packed, said we'd be back for our 45 min slot. We went back 40 mins later and she said "ok, you are making progress, its about 30 more mins"!!!! Unacceptable. We went across the street to Sala (Spanish food) and had a delightful meal.

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169 out of 362 people found this review helpful.

Worst Service Ever

By brooklyn92104 on 10/6/2008

  • Overall Rating: 3
  • Food: (NA)
  • Service: 1
  • Décor: 8
  • No, I would not go back!

I went to Gemma the other night for cocktails with a few friends. The inside was adorable and the menu looked interesting. However, I will never go back because it was some of the worst service I have ever had. We sat at the relatively empty bar and after waiting 10 minutes for someone to come over, we had the menus thrown at us, shortly followed by three coasters zipped through the air. The hostility was so apparent that it drew questioning gazes from the other people at the bar. It even prompted a man sitting next to us to ask what we did to the waitress. It was a horrible experience all around.

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83 out of 162 people found this review helpful.

Well, uh...

By andrewgiugno on 7/10/2011

  • Overall Rating: 3
  • Food: 3
  • Service: 1
  • Décor: 6
  • No, I would not go back!

What can i say about this place that hasn't been said. The service is god-awful, beyond belief atrocious, miserably terrible, unfortunately non-existent, ridiculously inattentive... A group of us (5) went here for a belated birthday dinner. It would have been nice if the waiter knew anything about the wines being served considering theres a book of them with no less than 5 pages. You cant serve a $500 bottle and not know shit about any of them. Luckily the friend who was nice enough to take us out knows wine and picked a delightful bottle of chianti. The food was mediocre, for the price it was terrible. The crostini was soggy (wtf is a soggy crostini?!), the salads were nice but uninspired. I need to say more about the service because it was unbelievably bad. The balding man with an accent would pass by our table seemingly trying to ignore us. It appeared that during our dinner he decided to have his own. Unfortunately his timing at service was just plain awful. He couldn't course the meal for shit (half the kitchen's fault i may add). I understand that 5 people takes more work but you are gifted in return by a great tip, which he did not receive. In fact he had the nerve to come follow us out and comment on it in front of his manager. Oh and it wasn't just us, the table next to us was literally waving their hands in an exhaustive attempt to get their check so they could end their misery. AVOID!

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88 out of 177 people found this review helpful.

Mediocre food, HORRIBLE service

By brooklynsloper on 10/27/2008

  • Overall Rating: 4
  • Food: 5
  • Service: 1
  • Décor: 6
  • No, I would not go back!

While I am pretty patient with waiters, Gemma really tested my patience. Our waiter spent 15 minutes chatting with some ladies across the way, completely ignoring our table, forgetting to bring drinks and even bringing the complete wrong dish for one of us. When we were lucky enough to have his attention, he was extremely unfriendly and unhelpful. The brunch was mediocre, the presentation lacking, and many of the dishes came with no sides - no toast, no potatoes, and, of course, no warning from our unhelpful waiter.

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120 out of 242 people found this review helpful.

Santa was poisoned here.

By West4th on 12/26/2008

  • Overall Rating: 4
  • Food: 4
  • Service: 4
  • Décor: 8
  • No, I would not go back!

A Christmas eve dinner that went wrong. I really wanted this place to be better. Pretty cool location and it looks great. I had an above average breakfast here once and was hoping for a great dinner. I found our waiter way too moody for a recession and the food was very average and very pricey. We had the $30 lobster risotto that made us both ill the following day, the spinach pasta was extremely average and they forgot to bring one of our sides. The interior heating was constantly being turned on and off. Way too much attitude for a place that turned out to be extremely average. If you want rustic Italian try Supper or Frankies on Clinton St.

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137 out of 286 people found this review helpful.

Go somewhere else

By elizabethstreet on 2/24/2009

  • Overall Rating: 4
  • Food: 4
  • Service: 2
  • Décor: 7
  • No, I would not go back!

Below average Italian food in a city filled with great Italian restaurants. Poor service to boot.

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172 out of 325 people found this review helpful.

bad experience

By brt on 8/27/2010

  • Overall Rating: 4
  • Food: 2
  • Service: 6
  • Décor: 6
  • No, I would not go back!

went here last night w/ a group of 7 because the wait @ hecho en dumbo was an hour and a half. menu looked good, atmosphere is nice, food was below average. "fresh" pasta tasted stale & the "oxtail" ragu was more just a bland tomato sauce. burrata tasted like it was beginning to sour and was very firm, DEFINITELY not made or brought in fresh. Pizza's were decent. good & correctly priced wine list. Service was good, despite a lot of these other reviews. The worst part about the whole experience though was the fact that we ALL got sick the next day. everyone at the table had fluish symptoms first thing in the AM. not a chance i'll ever go back, Sala right across the street has never disappointed.

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109 out of 219 people found this review helpful.

Poor Service: and even Poorer Management

By blackdogmaine on 4/15/2011

  • Overall Rating: 4
  • Food: 5
  • Service: 1
  • Décor: 6
  • No, I would not go back!

This evening I went to Gemma. The waiter who started my service was fine at the beginning. The problem was that he disappeared never to return until he gave me the bill. A new waiter came on and had a major attitude. I discussed this with a neighbor at the next table. He was sarcastic, rude, offensive and I requested that my old waiter continue the service; but that did not happen. There was no hand off; no smooth transition, just a major dumping. I paid $50.00 for this experience and was treated poorly. I called the establishment after I left. I asked to speak to the manager on duty. He saw nothing wrong with the above and stated that this kind of service and abrupt change in server was at his instructions. He said that he saw me laughing so I could not have been upset. The truth of the matter was that I was very upset. When my original waiter showed his face an hour later; I asked him what happened to him. The pasta was OK; nothing outstanding, the chianti was pleasant. There are many other restaurants in NYC where the staff and management are not as obtuse as Gemma's. Too bad; they really think they are special and customer service is secondary and believe me there is nothing special about the service or staff. Like the other reviews stated; better to go somewhere else or across the street. You would have gotten better service at a diner and probably would have gotten a smile. Very unfriendly staff and lackluster and non-existent service.

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89 out of 170 people found this review helpful.

WHO ENJOYS WATERED DOWN DRINKS?

By ALANINNY22 on 7/29/2008

  • Overall Rating: 6
  • Food: 8
  • Service: 1
  • Décor: 8
  • No, I would not go back!

WE WERE A TABLE OF 10 WHO IS INTO DRINKING. THE DRINKS WERE SERVED AFTER A 20 MINUTE WAIT. NOT ONLY THEY WERE IN VERY SMALL GLASSES, BUT EXTREMELY WATERED DOWN. THE SERVICE WAS ALSO EXTREMELY SLOW AND WE WERE FORCED TO PAY THE 18% RECOMMANDED TIP AT THE END. NEITHER I OR ANY OF MY FRIENDS WOULD EVER STEP INTO THIS PLACE.

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88 out of 164 people found this review helpful.

Enjoyable Brunch

By christinah on 6/13/2009

  • Overall Rating: 6
  • Food: 6
  • Service: 6
  • Décor: 7
  • Yes, I would go back!

Enjoyed an unrushed relaxing brunch

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153 out of 301 people found this review helpful.

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