All Reader Reviews of...
379 Greenwich St., New York, NY, 10013
at N. Moore St.
Actually, the service was excellent
By CrispyB on 3/9/2016
I was somewhat worried about taking my partner (her first time in NYC) to Locanda Verde. Some websites had numerous occurrences of diners complaining about poor attitude of the waiters and staff. But, from the moment we arrived I could see that wasn't going to be the case. The front desk team were cordial, if a bit reserved at first, but graciously honored, with a smile, our request for a different table. Our server - Grace - was nothing but friendly, sweet down to earth and accommodating from the outset. And the food was very good. For starters, we ordered a crostini - more like a charred olive oil infused bread - with a smooth herbed sheep's milk ricotta dip and a bowl of crushed potatoes with shallot butter & grana padano. Delicious. For the mains, I ordered the Lumache (shell pasta) and my partner had Grandmother's Ravioli, filled with three meats. Both were very good, but the pasta itself was a touch on the al dente side for my taste. I also felt the passata to be a wee bit without personality: that being said, it normally comes with spicy lamb sausage and I am a vegetarian, which they withheld. Overall, though, the food had us swooning and the discrete and unassuming service was a real pleasure. I had casually mentioned that we were there for my partner's birthday, and Grace and her colleague brought out a complimentary gelati torta that was so rich, I mistook it for mascarpone. And we also ordered a delightful semifreddo. We would definitely return.
Really poor service
By CHACMOOL on 12/10/2013
I used to love this place for the food but when I went there a few months ago for a weekday, I was treated horribly. I arrived solo and said I would like to sit in the cafe area for breakfast, they said that I could order at the counter and seat myself at the bar despite the fact that the place was empty. I had to flag down a disgruntled woman to place an order for coffee and a pastry and seat myself at the bar. The server sets down my order, does not offer any silverware, nothing, again had to flag her down. When I asked to order a drink, she said the bar was closed. I complained to the manager and he did not seem at all concerned. I could not believe the rude treatment to a repeat customer. I was too busy to write this review (warning) earlier but the service was just so appalling that I just had to.
LAUGHABLY SMALL PORTIONS
By ChefMiguelLaCosta on 4/24/2013
"We highly recommend getting your meals to share." The waiter tells us after hurriedly reciting the list of specials. When I say laughably small portions, I mean we literally laughed out loud when they arrived. It actually seemed like a joke that this guy recommended we share. Everything. From the appetizers to the pastas and secondis were Tapas sized portions. $15 for lamb meatball sliders... a tiny plate with 2 tiny meatballs on 2 tiny buns comes out. TINY! Not even normal sized meatballs, and certainly not the jumbo traditional Italian size you'd expect if you only get 2. Pappardelle was child size and over cooked. lamb chops were $32 and had 2 bites of meat on each (no exaggeration. 2 bites. like lollipops.) and an almost non-existant garnishing worth of veggies. This place is exactly what everyone says it is. Super snobbish and total robbery. How the hell do you have Chef Carmellini and Robert De Niro backing an italian style restaurant, yet serve up such small portions??? I would gladly pay $10 more for an adequate portion, rather than $10 less to be dissatisfied. Get with the program guys. And why is it so packed all the time? Is there something the rest of us are missing?
Arrogant, ruse service. Got thrown out for complaining
By Jonfweber on 6/27/2012
Inattentive service. When a server finally came to the table to take our order, we asked for a minor change to accommodate a severe food allergy. The server said the chef "didn't allow any changes.". We asked to talk with a manager, who said if we didn't like it, we could leave and (seriously) confirmed that they're more concerned with pleasing the chef than customers. When we protested, they literally threw us out.
Rude staff poor food. Silly chef tricks aren't for you!
By Wgb2nyc on 6/23/2012
Im a local and the staff was consistently rude throughout the seating, ordering and check out process. Additionally the food wasn't good at all. One doesn't season amatriciana sauce (a roman staple) with thyme, rosemary and oregano. It reminded me of an over seasoned tomato sauce from a crap pizzeria like pizza hut. Additionally mixing mustard and the delicate subtle flavor of a sea scallop is tantamount to food murder. To to put a sweet pesto as a dessert sauce was a poor flavor combo and surprising they misspelled a few items in the menu. Seriously Carmellini and Bobby D! after you stinky in Italy I would hope you'd understand that Italian food is traditionally prepared and recipes age old for a reason - because after years of practice they nailed it. So do f it up by blindly trying to tweak masterpieces like an amatricana sauce. I bet you are down with putting pecorino on a fish pasta you silly soprano. It's like thinking you can reinterpret and improve on the Mona Lisa... You just shouldnt dare mess with perfection and that's exactly what each of my Dishes did and failed miserably. As far as the decor it's now become that same generic NYC old factory industrial look. I mean come on!!
Worst service ever
By mismisty on 6/18/2012
I could not believe how poorly we were treated. The male server acted like we were not worthy of eating there. Well guess what, we are not celeb's, but we can sure buy and sell most of them. So sorry dude..our usually substantial tip was brought down to the 15% that would expectd from a local pauper. The hostess or manager was totally useless and also very rude. She told us that that is just his personality so basically deal with it. Well I will spread the word to EVERY that I know. As I see from past reviews this in not unusual
Rude employees including managers
By Stavroun on 5/31/2012
Its the second time we visit the restaurant and i can't say anything good about it besides the nice ambience and okay food. The waiter was very rude and even said we now have to get up and go speak to the manager. When the manager came was still unwilling to help us. They both acted like we were outside a popular club and they dont care since they are so busy. I would not recomend this place.
noisy, salty and sullen
By TorontoFoody on 4/12/2012
Trendy but noisy, hard to have a conversation without yelling. the promise of fine food was overshadowed by excessive amounts of salt. Our waitress was neither nice nor mean. She did us a favor serving us.
By marcibutler on 10/24/2011
If you are looking for a restaurant with excellent food, a lively but homey atmosphere and an occasional star sighting, Locanda Verde is it. The ricotta is to die for. My swordfish with white bean entree was delicious. The prices are incredibly reasonable, especially for NY. As for star sightings, a Friends star and a Good Wife star were chatting with one another two feet from my chair!
Go for the food!
By Mercy on 6/20/2011
Let me begin by saying that the food is delicious. I had the Casarecce (pasta with shellfish in a garlic lemon sauce) and my boyfriend had the Fennel Glazed Duck paired with cherries (brilliant). Both were finger licking good (but don't do that in this restaurant or you'll be frowned upon). On another note, the service probably is as bad as people say. Talk about making you feel like you're not worthy of being there. The waiter offered very little help with choosing a wine and did not let us taste it first either. He seemed annoyed that we did not want an appetizer or salad. I ordered my pasta first and when my boyfriend ordered the duck after, the waiter expressed surprise. He said he assumed he'd also be ordering pasta. Perhaps he felt we could not afford a duck dish? I didn't feel rushed, but I did feel an air of self righteousness on his part. Quite pretentious, but if you can get past that, you'll enjoy an absolutely amazing meal. And the hostess really is lovely. Someone please train these people to be cordial or even (gasp) kind.
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