All Reader Reviews of...
170 Thompson St., New York, NY, 10012
nr. Houston St.
By aklein on 4/12/2005
I took a group for a $60 price fix Easter dinner and it was terrible. The service was slow, the food tasteless. Lupa clearly shows how Mario has expanded too far. We left hungry, out hundreds of dollars and went to pick up falafel sandwiches --- on Easter.
Spilt wine on my cashmere sweater and nothing comped...
By achtung180 on 4/27/2008
We've been meaning to try Lupa for awhile now but don't like how it gets overly crowded. We opted to try the restaurant on a late Sunday afternoon and the place was not crowded at all. The meal went down hill when the waitress brought over the wine bottle and the entire bottle fell from the tray and onto my lap. The waitress was apologetic and the manager came over saying we'd have something sent over to our table. The entire meal passed and we got our check, nothing was comped, we didn't have anything "sent over to the table" and we had to ask the manager to get our dry cleaning billed paid for. To top it all off the food was mediocre. With service and attitude like this why would anyone go to Lupa?
Horrible Food & Rude Waiter
By Landis on 8/9/2010
My sister raved about this place and recommended it to me. Unfortunately, my experience did not live up to the hype. And that's all it is. Situation: I reserved a table for two a day ahead to ensure I get a spot, only two was offered to me 6.30pm and 11.30pm (which is ridiculous) and I took 6.30pm spot. By the time we left at 8pm, there were lots of spots available. Issue #1 - Food: - My friend ordered a salad that was inedible. I had never had greens that was THis bitter and old. The dressing was absolutely tasteless. - I had a pasta with meats on it. The pasta was nicely al dente, but the meats were WAY overcooked. The sauce was plain - they needed more stock to liven the taste. Issue #2 - Service: We were served by this blond guy with a serious issue on his behind. I am sorry, but regardless of how stupid you think the order was, you do NOT roll your eyes when we order. I would accept helpful suggestions, but not eye rolls. Also, you're not serving at the city's finest like Nobu, so I don't appreciate the air of superiority. Especially in a recession, I would think that everyone understand the value of service and humility. Conclusion: Never again. I am seriously disappointed with Mario Batali. I don't even want to go to Babbo. I can make better pasta than that.
By nicolassa on 11/14/2005
I used to like this place for it's vibrant food. On my last visit however, the special was undercooked, thick, rubbery papardelle doused with very overcooked tasteless duck ragu, unedible. A pricey seafood first was terrible, ugly and dry. It used to be very good. What happened to the chef??
This place screams "We're important! You're not!"
By Tomclash on 8/12/2007
If you like tasteless, soft pasta, bland fish, snobby, disinterested service and a limited menu you'll love this restaurant. Upon hearing that I did not care for my meal I was asked if I wanted something else, but never offered a menu or an apology. Having worked in several restaurants in my life and eaten in virtually every Italian one of consequence in NYC, I was taken aback by this development. There are hundreds of NY Italian restaurants better than this one. Don't waste your time and money.
DON'T COMPLAIN. YOUR REPLACEMENT MEAL WILL BE HORRIBLY OVERSALTED.
By 987 on 11/9/2012
Pork loin. Like rubber. Pink rubber. I couldn't chew it, so I had to spit it out. Server did not readily accept my comments;, e.g., "Really? Everybody else loves it.!" He offered replacement and I chose a pasta dish. Server must have poured half a cup of salt on it. Payback, I reckon. My daughter had been so proud of taking me out to dinner, so I choked down two or three bites, chased it with 12 oz of water, and thanked her for the lovely meal. I'll never go there again.
WORST Restaurant Week Experience EVER at Lupa!
By NessaD on 7/13/2010
Upon returning from a fabulous experience living and studying abroad in Italy, I decided to make Lupa my choice for Restaurant Week. I went with my brother and two friends, expecting delicious Italian fare and great service. Much to my dismay, I found neither at Lupa. I ordered a pork entree, and was horrified when a piece of fat, sans meat, arrived on my plate. I tried to take a bite (I am a person who never complains at restaurants), hoping that it would be somewhat edible, but I just couldn't bring myself to ingest a pricey slab of pork fat. I politely and tactfully asked my waitress if I could have a different cut of meat, and the woman flat out refused. I can only presume that she did not perceive a Restaurant Week go-er to be a valued customer. My brother, who ordered the same dish and had a tasty piece of pork, gave me his and was left to satiate himself with dessert. I will never go back!
Talk about a disappointment....
By shulerg on 1/5/2008
After hearing so much about this place, we booked a table for 4 on New Years eve in the afternoon to kick off our celebrations. From the moment we walked in the restaurant it was nothing but disappointment. The staff were extremely dismissive & as we were waiting for our table we were ushered into a corner near the coat check only to be moved every 2 mins by the waiting staff walking through. Clearly the restaurant is too small for the amount of people they book for. My girlfriend was spoken to by the maitre'd in an extremely rude way. Really not acceptable. Don't believe the hype about LUPA as the food is average, overpriced & the service is awful. Get yourself to 202 instead, amazing food & service to boot.
white short hair terrible waitress !!!!
By TRS on 6/1/2010
Hostesses, bartender and support staffs were great, however our waitress was missing all dinner long... I started with a rubbery,cold and blend octopus, it was terrible I could not believe they would serve that !!! It was my fist time and I took my pregnant sister with me to have dinner. She was really sensible with smell and taste and I knew would be hard to please her... But after asking for change the gnocchi sauce without success ,she decide to get a classic carbonara.....that not only for her taste but mine, it was way under cooked and salty. The bacon smell and taste was so overpowering that was hard to get any other flavor....even the "extra all dente" pasta. My brother in law dish was a blend pasta with black pepper....tons of it !!!! he loves heat, but that was ridiculous. My gnocchi was really soft, but one more time the sauce was way salty... no sign of the waitress to complain...and when we did she walked away like nothing happened !!! It was so disappointing ! Without any support from our waitress we just ask for check and left hungry ! I regret not had time enough to call the manager attention, but my sister was starving after a hour of waiting plus another hour to get out with a terrible impression!
What was once a great restaurant....
By francat on 3/5/2003
Lupa used to be my all time favorite restaurant. It was great food at very reasonable prices and no gimmicks. Now it is nothing but. The affettati (cured meats) used to be the best in NY. The last time I had cacciatorinis there they were awful. After a few bad experiences I decided it was now a tourist trap for people searching for Batali Anything!
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