841 Broadway, New York, NY, 10003
nr. 13th St.
By AnthonyW on 4/4/2012
My worst experience at a New York restaurant. I have been to Max Brenner twice. The first time we were greeted by some not so friendly or interested hostesses. That was fine, we only had to put up with that for a short while. Once we were seated, we ordered, enjoyed the food and waited the usual 10 minutes for the waiter to even look in our direction so we could pay. Our second experience was not so delightful. Same snobby hostesses who were tolerable, nothing new. The waiter, Matthew, was initially very attentive and friendly. We were very impressed. Unfortunately once we received our food, which was very quick, the small flame which was prepared gradually grew into a large flame and one of my friends got burnt and knocked over hot syrup onto another friend. There was a big crash which turned into a mess. Not a single waiter or waitress bothered coming to see if everything was okay. Other patrons nearby kindly gave us their napkins and asked if everything was okay. We waited 15 minutes while our waiter flirted with the waitresses and every other waiter blindly ignored us as we tried to hail one down to get the bill and leave. Eventually we had had enough and went to the hostess to request our bill. She was just as warm as when we first arrived.... we waited another 10 minutes while another waiter tried to locate our waiter before we could settle. We will never return to Max Brenner. It is a lovely place, but not worth dealing with such incompetent or inconsiderate staff.
By Ssshh on 8/7/2010
Max Brenner is great for chocolate lovers to simply look at the cool things they create (chocolate syringes, pizza, etc. which I generally haven't tried but am always intrigued by), so firstly make sure you go with people who like chocolate - there are plenty who don't, and if they don't they get really bored. The chocolatey food can sometimes get messy (hot coffee with melting chocolate on the sides, in a teacup advocating licking). The waffles and crepes are my favorite, with flavorful sides (honey nuts, lots of chocolatey things), except that I can never get the chocolate out of the mini-flask. The hot chocolates take the cake with the hug mug, always cute to drink. And I love the OMG cookies, huge and always seemingly fresh, they even made it to my Top 10 cookies of all time (for now at least!), check them out. http://sssourabh.wordpress.com/2010/07/24/bite-by-bite-seduction-by-cookies/ . Things I dislike include the chocolate mess (too much whipped cream) and most of the kids menu items, mainly since they are quite messy to eat! The place has a great ambiance with faux chocolate pipes and dim lighting. The people are generally helpful in suggesting what you should get. Pity they closed the 2nd ave location, as this one gets frequently crowded (a line or too many tables), although you can always wait in the chocolate store that contains even more strange things, like chocolate in cigarette pack lookalikes, cocoa shower cream and vanilla lotion, etc. Almost like a museum!
By adventurer on 9/23/2009
A visit to Max Brenner's was suggested by a friend. She was right! On our visit, the service was great, our server was helpful and prompt . We were puzzled by no ice in the glasses of water! The food was good, servings a bit on the small side for the price - but the desserts we ordered - well worth the visit! We ordered two different fondues to share. The chocolate was awesome! With thousands of selections of restaurants in NYC, we will definitely make a return trip to this restaurant and suggest it as a way to make at NYC trip more memorable!
By alb68 on 1/19/2009
I've been there twice and will definitely go back. Always go with a group so you can each order something different and sample everything. They're great for brunch as you can get something savory and sweet (i.e. eggs any way you want with hot chocolate). The menu is overwhelming, so I recommend checking it out beforehand or else be prepared to contemplate your choices for 15 minutes or so. Their hot chocolate (plain or with a flavor shot--chocolat served in a hug mug) is hands down the best I've ever had; it's rich and creamy with a layer of foam on top. It's dessert on it's own. Their waffles are sweet on their own without any toppings while their crepes depend on what's inside for it's sweetness. If you go on the earlier side, it's more family oriented whereas if you go on the later side (whether it be for brunch or dinner) it tends to be more couples. If you love chocolate, you need to check out Max Brenner.
By mky84 on 1/17/2009
Breakfast is probably my favorite meal, so I took a trip to the Max Brenner by Union Square for a sweet and savory breakfast. I decided on the Mexican spicy hot chocolate, which was just as it sounds. Sweet with a hint of chili pepper, which burns slightly as it goes down the throat. I had the spinach and goat cheese omelette, which was slightly disappointing, but not terrible. The plate was served with home fries and toast with a chocolate spread. While I was not wowed by anything specifically, I left warm and cozy inside, and with a very happy stomach.
By Kyomara on 10/13/2008
The Italian hot chocolate was great, but everything else was awful. Food took forever to come out. My date's cappuccino was served at almost room temperature, and it took them another twenty minutes to correct it. The worst though was the chocolate cake. So many restaurants serve warm-centered chocolate cake, you'd think the one at a restaurant supposedly all about chocolate would at least be average. It wasn't. It was barely warm, for one thing, and it tasted like bread instead of cake. Decor was cheesy and touristy. Take people with kids visiting from out of town. If you like good food, stay away. But the Italian hot chocolate really was good. And our waitress was very nice about everything. Ain't her fault.
By Satch on 8/31/2008
My husband & I have heard great things about Max Brenner's Restaurant & decided to try it & were very disappointed. Being vegetarian, I ordered a tofu sandwich which consisted of a plain cold slice of tofu taken right out of the container and placed between the bread, smeared with a teaspoon of guacamole & a a side order of salad. When we asked for tap water, only one glass was filled. I ordered hot chocolate, which was lukewarm & thin in consistency. My husband ordered the mexican spicy hot chocolate which was thin in consistency, lukewarm and had the exact same taste as mine. When we questioned the waiter about the hot chocolate, he said that we got what we asked for !!! Max Brenner needs a better, more creative chef and quality of care.
By bluerose on 8/7/2008
where do i start...the aroma, the french music, the atmosphere, the dessert. the chocolate pizza there is delicious and i keep going back for more. the savory foods tend to be over salted, though i can't complain since i have a tendency to like my foods on the salty side :) it's all definitely worth the 30-45 minute wait.
By cupcakemonster on 5/28/2008
I've only eaten at the one on 2nd ave. I love their savory foods, especially the salmon quiche and the chicken paella. It just fills you up. The chocolate granita is great too, and is served in a glass that says 'drink me' and with a metal straw. It was interesting and different. The desert was good, as well as the presentation. I do love the savory dishes more though, for some reason. I have to say that both times I went there, the service was crazy slow. I mean, the servers were nice and polite, but yeah. Slow service. I'll mostly come back again in the future, though.
By Yummyfood on 1/4/2008
It was heavenly, the chocolate was delicous. I have gone there at leat 3 times and every time i go there I reccomend it to someone else. The best part is even if you love chocolate but your husbond doesnt the serve regular food as well so it is a win win situation.