841 Broadway, New York, NY, 10003
nr. 13th St.
By Bad_Elf on 3/13/2007
i saw the review for this shop and thought: i must go there. So i went, my husband and three friends in tow. The experience was dreadful. The crowd i expected, although there was no crowd control, which might have been helpful and avoid the constant elbows in the face. The decor was loud, but interesting. i hoped that the hour wait was worth it. It wasn't. We finally got our table, and our waitress ignored us. We asked for water 4 times, and never received it. The incorrect item was brought to the table and, when we remarked upon the error, the waitress gave us attitude. Granted, it was so loud that when we said, "This is coffee; we wanted toffee with a "T"", she appeared perplexed, but proceeded to argue that they didn't have coffee hot chocolate, only mocha. The manager was the saving grace, because she came over to assist. 20 minutes after we asked for the check and didn't receive it, we tossed some cash onto the table and left. It was thoroughly disappointing. i'll be heading to the Cloisters for my hot chocolate from now on.
By Satch on 8/31/2008
My husband & I have heard great things about Max Brenner's Restaurant & decided to try it & were very disappointed. Being vegetarian, I ordered a tofu sandwich which consisted of a plain cold slice of tofu taken right out of the container and placed between the bread, smeared with a teaspoon of guacamole & a a side order of salad. When we asked for tap water, only one glass was filled. I ordered hot chocolate, which was lukewarm & thin in consistency. My husband ordered the mexican spicy hot chocolate which was thin in consistency, lukewarm and had the exact same taste as mine. When we questioned the waiter about the hot chocolate, he said that we got what we asked for !!! Max Brenner needs a better, more creative chef and quality of care.
By Kyomara on 10/13/2008
The Italian hot chocolate was great, but everything else was awful. Food took forever to come out. My date's cappuccino was served at almost room temperature, and it took them another twenty minutes to correct it. The worst though was the chocolate cake. So many restaurants serve warm-centered chocolate cake, you'd think the one at a restaurant supposedly all about chocolate would at least be average. It wasn't. It was barely warm, for one thing, and it tasted like bread instead of cake. Decor was cheesy and touristy. Take people with kids visiting from out of town. If you like good food, stay away. But the Italian hot chocolate really was good. And our waitress was very nice about everything. Ain't her fault.
By AnthonyW on 4/4/2012
My worst experience at a New York restaurant. I have been to Max Brenner twice. The first time we were greeted by some not so friendly or interested hostesses. That was fine, we only had to put up with that for a short while. Once we were seated, we ordered, enjoyed the food and waited the usual 10 minutes for the waiter to even look in our direction so we could pay. Our second experience was not so delightful. Same snobby hostesses who were tolerable, nothing new. The waiter, Matthew, was initially very attentive and friendly. We were very impressed. Unfortunately once we received our food, which was very quick, the small flame which was prepared gradually grew into a large flame and one of my friends got burnt and knocked over hot syrup onto another friend. There was a big crash which turned into a mess. Not a single waiter or waitress bothered coming to see if everything was okay. Other patrons nearby kindly gave us their napkins and asked if everything was okay. We waited 15 minutes while our waiter flirted with the waitresses and every other waiter blindly ignored us as we tried to hail one down to get the bill and leave. Eventually we had had enough and went to the hostess to request our bill. She was just as warm as when we first arrived.... we waited another 10 minutes while another waiter tried to locate our waiter before we could settle. We will never return to Max Brenner. It is a lovely place, but not worth dealing with such incompetent or inconsiderate staff.
By alb68 on 1/19/2009
I've been there twice and will definitely go back. Always go with a group so you can each order something different and sample everything. They're great for brunch as you can get something savory and sweet (i.e. eggs any way you want with hot chocolate). The menu is overwhelming, so I recommend checking it out beforehand or else be prepared to contemplate your choices for 15 minutes or so. Their hot chocolate (plain or with a flavor shot--chocolat served in a hug mug) is hands down the best I've ever had; it's rich and creamy with a layer of foam on top. It's dessert on it's own. Their waffles are sweet on their own without any toppings while their crepes depend on what's inside for it's sweetness. If you go on the earlier side, it's more family oriented whereas if you go on the later side (whether it be for brunch or dinner) it tends to be more couples. If you love chocolate, you need to check out Max Brenner.
By blindwillie on 1/12/2007
Great for a Chocoholics breakfast. Pleasant service and so much chocolate you just want to get a shoulder down and roll in it!
By cece97 on 6/24/2007
My only complaint about the restaurant is that it is too small. Otherwise the first smell that hits you is the chocolate and it is wonderful. I mean its almost overwhelming because you just do not know where to start. I would recommend everyone go. I felt like I could taste chocolate in everything we ate from the drink to the salad dressing but it was not so bad that you were annoyed. The wait time was not bad and the service was as expected for a busy New York restuarant.
By girardasse on 12/17/2007
The bald man has found the right formula. The chocolate is very good but the other dishes are not too bad. No wonder it's always packed....
By Yummyfood on 1/4/2008
It was heavenly, the chocolate was delicous. I have gone there at leat 3 times and every time i go there I reccomend it to someone else. The best part is even if you love chocolate but your husbond doesnt the serve regular food as well so it is a win win situation.
By cupcakemonster on 5/28/2008
I've only eaten at the one on 2nd ave. I love their savory foods, especially the salmon quiche and the chicken paella. It just fills you up. The chocolate granita is great too, and is served in a glass that says 'drink me' and with a metal straw. It was interesting and different. The desert was good, as well as the presentation. I do love the savory dishes more though, for some reason. I have to say that both times I went there, the service was crazy slow. I mean, the servers were nice and polite, but yeah. Slow service. I'll mostly come back again in the future, though.