All Reader Reviews of...
9 W. 53rd St., New York, NY, 10019
nr. Fifth Ave.
The Emperors New Clothes of Restaurants
By writedesigner on 12/11/2005
Remember the great Horn & Hardart campaign, “You Can’t Eat Atmosphere”? At The Modern, that’s all there is, and people are paying a fortune for it. The service borders between inept and nonexistent. We arrived for a 6:15 Bar Room reservation. At 7:10 there was nothing on the table. No wine, no bread. We were eventually told that a bottle ordered from the wine list was out of stock. No substitution was offered. The next time we grabbed a waiter, it took 20 minutes for bottle #2 to arrive; then the sommelier told us that it “needs more chilling.” By that time we could have eaten the shimmering glassware and votive candles. The soups and appetizers were tidy and pleasant, nothing special. The second courses arrived at 8:00. We left at 8:15. That’s how small the “small plate” portions are. A piece of swordfish the size of a newborn’s fist with a tablespoon of eggplant puree. A few vegetables on a baby-bird nest of tagliatelle. Two scallops. A few slices of duck breast. Those are four entrees, not one. This is the new gastronomy? After all the hype, The Modern is a blockbuster disappointment.
Who was in charge of hiring such "professionals"
By GABRIELLE on 2/23/2005
I was amazed that the Moma sign of creativity had such a poor example like The Modern. Whoever was in charge of hiring the staff should be fired. From Manager to friendly non professional waiting staff and and a kitchen with notorious lack of creativity, this is not the place for such a Museum
Much ado about nothing
By johnnykluv on 3/26/2007
Someone wrote you can't eat decor but even that is not special. The view of the old statue garden is nice. I had so many servers and one actually discussed the food with me. The rest spent all their time talking among themselves far from my table. They told me after I finished the more expensive seasonal tasting menu that they all preferred the regular menu for that is what "he likes to make." The portions are tinier than most tasting menus and the taste varied from the riduculous to the sublime. At least I spent two hours at MOMA beforehand.
If you are local, go elsewhere
By JenMon on 2/23/2008
It is quite beautiful, but the food is mediocre, the staff is OK and the prices are HELLO! -- very high. You can get better elsewhere for the price. However, if you are a tourist, it is worth the visit if you are going to the museum. If you are not a tourist --- just keep moving.
Avoid the coat check
By DaphneM on 12/24/2016
I went to The Modern to celebrate with some friends. I gave my coat, hood, gloves and belt to the coat check when they suggested it. Upon leaving the belt was missing. I gave my business card but was not called. When I called they seemed unaware of the problem so I explained again that I really loved this belt which was quite expensive. Over 2 yards in length and 4 inches wide, it is not a small item which can drop out of sight and no one would mistake it for their own. Such an experience has never happened to me before in the USA and I can't imagine how it would happen at an upscale restaurant. They offered no compensation (though my dinner had cost $200), management did not call me back and they have not answered the email I sent. I will let the reader judge the importance they give their customers.
Good Food is not enough
By npd on 12/14/2005
The food is good, though not special. The portions are perfect, the quality of the ingredients is good and the preparation is correct. The cheese course is a strong point. The dining room is terrible - at least in winter. It was cold and draughty. And the noise from the bar was unpleasant and intrusive. All those hard 1950's modern surfaces deaden no sound. The service was atrocious. We had to ask about cocktails. The server then tried to take the dinner order without taking the cocktail order. That set the pattern. A second server showed up midway throught the meal and we were no longer even certain who was taking care of the table. Don't bother.
Good food, good service, long wait
By omeko3 on 6/19/2007
The food was pretty good, the service was very attentive, but we had to wait over an hour to be seated. The drinks in the bar area were great, but having to wait an hour just to sit down wasn't. Once we sat down it was a different story, the waiters and sommelier were quite attentive and the food was great. I had the lobster salad which was pretty good, and my girlfriend had the seared foie gras which was a very small portion but very good. She had the filet which was good but nothing special and I had the duck which was quite good as well. Overall it was great but dinner ended right around 12 because of the wait.
Good food, good service but...
By wanderkinder on 6/30/2008
Tables were fitted into the dining area very close to one another so that everyone's chairs kept hitting one another whenever someone got up. The proximity of tables also made it very loud so that it was impossible to talk at a normal level. The dining rooms partitioned by glass did little to filter the noise. As we had to strain to hear one another, we wound up focusing more on the food - good food, including a mix of continental treats, but nothing stunning and priced a bit more for the crowd that has more money than experience (you won't get your bang for the buck here).
By angryserver on 2/12/2009
i went there for my wife's birthday the food was good but i expected a little more the appetizers and desserts the best part, service not so great , i loved the poached egg w/ sea urchin butter ..rich but delicious ..the foie gras was ok, the decor is just too modern for me but in general was a good dinner and not so expensive.
By kmh on 2/4/2005
actually went to the bar - have not yet eaten (food score refers to wine and drinks we had). the space is gorgeous, comfortable, and very well designed. the drink menu is amusing and creative. our server was a little slow on the uptake and he didn't seem to know much about what he was talking - but it's new, and he was young. the other staff was knowledgeable and gracious. definitely recommend - can't wait to eat here!
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