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All Reader Reviews of...

Palo Santo

652 Union St., Brooklyn, NY, 11215
nr. Fourth Ave.
718-636-6311

Avg. Rating

6
Food: 6
Service: 5
Décor: 7
"Mixed Reviews"

Average Reader Rating on a Scale of 10.

50% would go back.

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Worst restaurant customer service I've ever experienced

By sfirisen on 4/5/2010

  • Overall Rating: 4
  • Food: 5
  • Service: 1
  • Décor: 7
  • No, I would not go back!

I ordered the turkey mole, & the sauce was great. Then I realized that I had stuck my fork in a large, fatty piece of turkey skin. I pulled that to the side but again, more skin. By the time I had pulled it all out, over half of the protein in my dish was this flaccid, fatty turkey skin & I was left with a few pieces of actual meat. I complained & the chef/owner came out. He said that he can't help what gets plated! Chef: "I'm happy to take the dish back and give you something else on the menu" Me: "but I like this dish, the sauce great and when I get a piece of turkey it's good" He refused to take the dish back to replace the skin with turkey. Chef: "if I take turkey from the pot to give you, it won't be fair to the next customer." The only thing he would do is to give me another dish.

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48 out of 90 people found this review helpful.

Palo Santo should be a Critics' Pick!

By brianofthetrees on 2/11/2010

  • Overall Rating: 9
  • Food: 9
  • Service: 9
  • Décor: 9
  • Yes, I would go back!

I was just perusing the listings for Park Slope, my neighborhood of 7 years, and was surprised to find that Palo Santo is not designated as a Critics' Pick. Of all my favorite restaurants in the neighborhood - including Franny's, al di là, Café Steinhof, Blue Ribbon Sushi, Convivium Osteria, and Get Fresh - this is probably the top of my list. I love the food, decor, and service (which I've always found really warm and accommodating), and have taken friends and family there several times and believe they were all very pleased with the experience. The Prix Fixe is a great deal, and I agree with others here that the tortilla and avocado is a great value, and totally memorable; I get it practically every time!

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70 out of 113 people found this review helpful.

Chef Jaques hates his customers

By DanielEdelman on 11/16/2009

  • Overall Rating: 1
  • Food: 1
  • Service: 1
  • Décor: 1
  • No, I would not go back!

I used to give this place high marks. However on my 6th visit I made the mistake of ordering the Cobia, a white fish. Normally this dish is tender and flaky but everyone at the table who ordered it was unable to cut through it. We sent it back. 5 mins later we’re greeted by Chef/Owner Jacques Gautier, not to apologize but to tell us (and this is verbatim) "I'm sorry you don't like the fish but they were beautifully cooked, and I'm not cooking it again so either take it back or order something else." That's how they treat you. They charge high-end prices but offer arby's level service, but at arby's they don't come out of the back and yell when your roast beef tastes terrible. The customer is ALWAYS right. If you can't deal with people sending back food, cook it right the first time.

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64 out of 128 people found this review helpful.

This restaurant is terrible

By theslopeisdope on 2/9/2009

  • Overall Rating: 2
  • Food: 1
  • Service: 3
  • Décor: 5
  • No, I would not go back!

It is overpriced and deceptive. I ordered a pork loin entree and was served tough, inedible pork shoulder in its place. The portions are ridiculously small for the prices they charge. The chef and staff ought to be ashamed of themselves. I wrote an extensive review explaining the various aspects of my meal there but now that review has been deleted. Now there are two glowing all 9 "reviews" which both reference my original review that are posted. Caveat emptor and consider your sources. Click on my ID and you will see I've reviewed many restaurants in Park Slope and elsewhere, both good and bad, over a period of time. How about those other reviewers?

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60 out of 126 people found this review helpful.

Clarification

By kikiki on 1/6/2009

  • Overall Rating: 9
  • Food: 9
  • Service: 9
  • Décor: 9
  • Yes, I would go back!

It is very unfortunate that some people are not able to appreciate such a wonderful place. Since Palo Santo opened a couple of years ago it has become one of my favorite places to dine in Brooklyn. The quality of the food and service is impeccable and truly a steal for the price. Just to clarify one thing... the tortillas, at only 3 dollars come in an order of 6 and as mentioned below go wonderfully with many dishes. They are also made to order so they come to the table fresh and hot. Personally, I would rather have 2 orders of them (I know...a whopping $6) than 20 stale tortillas that were made days before. Also, the avocado is $4 not $7 and unless you are comparing prices to McDonalds I hardly think that's a rip off. Palo Santo is beautifully decorated and it is quite obvious that a lot of heart has gone into making it an oasis in Park Slope.

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54 out of 129 people found this review helpful.

Addictively delicious!

By rlowell88 on 12/23/2008

  • Overall Rating: 9
  • Food: 9
  • Service: 9
  • Décor: 9
  • Yes, I would go back!

Interesting about perspective (re: "Frauds! avoid..." review). The tortilla's and avocado is my favorite appetizer. Yes just half an avocado, but the most amazing avocado, drizzled in sumptuous olive olive, oil dressed with shaved red onion and pickled jalapenos. I could order 4 of them and be happy, and keep the tortillas coming. They go with everything on the menu. Served hot off the griddle. Yes small, 3" to be fair, and a stack of 5. What a bargain at only $3. The menu changes regularly, which is refreshing. Every time you go there is something new to try. Dishes are prepared to perfection. Always served hot and fresh, with quality ingredients. This place serves high quality food, full of flavor, and blows most other restaurants away at much higher price points. Just brought some friends there for brunch. The food was so good we were all giddy throughout the meal.

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53 out of 122 people found this review helpful.

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