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All Reader Reviews of...

Rack & Soul

258 W. 109th St., New York, NY, 10025
nr. Broadway
212-222-4800

Avg. Rating

6
Food: 7
Service: 4
Décor: 5
"Mixed Reviews"

Average Reader Rating on a Scale of 10.

67% would go back.

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Great food, bad service

By Novori on 2/7/2010

  • Overall Rating: 6
  • Food: 8
  • Service: 2
  • Décor: 6
  • Yes, I would go back!

Boyfriend and I finally treated ourselves to eating out, and went here. When we walked in, the only table available seated four people. We were told that we had to wait about thirty minutes, DESPITE how there was a table, because they weren't going to "waste it" on only two customers. We originally weren't going to come back, but the smell of barbecue made us give the restaurant a second chance, especially since it was still right down the street from where we went. This time there were tables available, and both of us enjoyed po'boys. Our waitress was polite. Food was great. Being told to leave because we would've "wasted" a table for four is intolerable, however. If we want food from there now, we just get take-out.

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80 out of 161 people found this review helpful.

Good Food and a Good Bargain

By Earguy11 on 1/17/2007

  • Overall Rating: 8
  • Food: 8
  • Service: 8
  • Décor: 5
  • Yes, I would go back!

Had dinner here on an uncrowded Wednesday evening. The service was terrific with a friendly greating and a quick effecient wait staff. My daughter had the Fried chicken, I had the catfish. Both arrived immediately out of the fryer and were great. Batted 3 for 4 on the sides: Collards were tasty with smoked meat included, the waffle crispy and tasty and the mashed potatos fine. The Mac & Cheese was not "cheesy" enough for my daughter. By the way, the included corn muffins were great. I also overhead the man in the next booth praising the BBQ he had.Only down sides were the gale force breeze from the ventilation system, and my 18 y.o daughter's rejection of the bathroom("I'll hold it in"). Overall good grub and I will go back.

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205 out of 428 people found this review helpful.

Customer Service

By hotep49 on 9/24/2006

  • Overall Rating: 4
  • Food: 5
  • Service: 1
  • Décor: 5
  • No, I would not go back!

Customer service is the utmost principle regarding the success of a restaurant, a neighborhood bar or a momma and poppa coffee shop. When I order a meal, whether I remain at the restaurant or I take it to go, I do not expect the bubble gum smacking take out girl ,who allows me to stand there for ten minutes, not to address my presence. Nor do I like her to address me as "Are you ready?" after answering two delivery orders without addressing me or apologizing for the inconvience. Then to add insult to injury you dont apprise me of the dishes that are not longer available until I request it. Despite this, I still order and upon receipt of my food no "Thank you for coming" or "Please come again" instead I receive "Here you go"while making no eye contact with me. No warmth, no apology, no customer service etiquette. Do we blame that on her lack of interpersonal skills or do we direct that toward management who should train their employees that customer service is the center of financial success? I would not recommend this place for a chicken sandwich or for using the restroom.

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258 out of 498 people found this review helpful.

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