NYC's got better
By Allison136 on 1/3/2005
Went here with out-of-town friends, one of whom had been before. We waited for two and a half hours - w/ a reservation - and the hostess was INCREDIBLY rude, actually saying "I don't mean to be condescending, but we're stressed." The waitress was lovely, but the food was unoriginal, and not worth even a 10 minute wait when there's so much else out there.
By dtulsa on 4/1/2003
its almost a chain restaurant. the sushi's fine, the chinese's fine, and the ambiance is better than a typical japanese or chinese restaurant. but you're in nyc for chrissakes, why eat here?
DRY, NOT FRESH, NO SENSITIVITY
By atomu on 4/23/2003
Some of the appetizers (dumplings) were dry inside out like a paper. They had no distinctive taste or aroma of ingredients. The rolls were better. Pad Tai was horrible (also dry & ketchup like- similar to Republic & Spice‘s). The tofu inside the Pad Tai was old with hint of sourness. Over priced tea was good, although the tea cup was dirty. I was very disappointed and will never go there again.
Worst Service : Do Not Eat Here
By marathon on 8/19/2003
It started when I called 10 minutes a head because I had one more person to add to my party of five. The hostess said I would have to wait at the bar until someting openned up. Fine, I got there 10 minutes later to an empty restaraunt. If you are a native New Yorker who wants the novel experience of being treated like a hayseed from Then after the family style entrees came out, I asked if this was everything. I was told Yes. It seemed less than we had ordered. I asked again after reviewing what everyone had ordered and was told emphatically, "yes". So we ordered more food. As we were asking for the check, the waitress informs me she made a mistake and that she "screwed up our order" and didn't serve us two dishes, but that she could "bring them out now". I literally couldn't sleep that night. I was kicking myself for actually leaving a tip.
Fun Food and Atmosphere.
By samjones on 2/27/2003
Some places just work. The food is good, not great, yet it is a great place to go with a group of people. The entrance is always a bit chaotic, but the service staff are good.
Unprofessional and ungracious
By zeecee on 7/27/2003
We had a reservation for six at the 77th Street branch. Two of us arrived on time, asked to be seated in the almost totally empty, cavernous place and were told the entire group had to be there. When we pointed out there were plenty of tables, they led us to a table near a window, which meant the air-conditioning was ineffective. We asked to be moved and were put in a dark corner. By now we were turned off. The others arrived and a regular asked to be moved to a better spot, which we were. The food - an assortment of Chinese appetizers and entrees - were fine. The sushi, too was fine. But with the abundance of eating establishments in Manhattan, I had no desire to return to a place where the staff is clearly not trained to try to be accommodating. Food is fairly costly for the upper West Side. The place is enormous with plenty of Asian decor. I was mostly offended by the attitude. Had it been better, I might have returned.
By CityPixie on 4/7/2003
You feel like you've just walked into a Wizard of Oz Bento Box when you enter Ruby Foo's on the Upper West Side. Buddha tschokes and Asian ephemera abound in nooks and crannies from the moment you step up to the hostess. Slide over to the bar for a Ruby Foo sake cocktail to enhance the buzz you've already started, plus you'll need something to do while you wait. If you're with a group, you must get a lazy-susan table so everyone can share everything that you order form this dizzying array of dim sum inspired options. Crowd-pleasers include the duck and the calmari.
A feast for the senses
By mmflame on 3/24/2003
Though the waiting area can get crowded, it's a good place to people watch before you are seated. Make sure to look around as the interior is beautifully decorated with oriental art pieces and rich decor. A spacious bar is located near the entrance, take advantage of it while you wait. When you get to the eats, I recommend the Dim Sum Sampler, which gives you 4 pairs of different dumplings/pot stickers, including those stuffed with duck, with shrimp and veggies or with chicken. I highly recommend the Hot and Sour Shrimp with sticky coconut rice as a main course. The shrimps are massive and generously scattered amongst water chestnuts, asparagus and oriental mushrooms. The Kung Pow chicken is also excellent, quite spicy and very flavorful. Though the tables are a bit too close to each other and the place is quite loud on Saturday nights, it's very much worth the trip for excellent oriental cuisine.
Ruby is a Diamond
By martin_chamois on 6/11/2004
Perhaps knowing it is a part of a restaurant group, or due to it's Broadway location, it is easy to be suspicious of Ruby's. But this is in fact a very fine restaurant. The menu is pan-Asian; the preparation is consistent and well executed. The service staff is enthusiastic but not uniform - some are great some are terrible. The room may be over the top, but decor complements the overall dinning experience.
By mbh3 on 6/15/2005
The sushi and pints of beer were nice and tasty. The decor is pretty classy - a little noisy, maybe, but pleasant to behold. Rather elegant for a big, touristy place. Service was polite but slow and not overly attentive. I consider it a step up for the Upper West Side locale. It's not cheap, but probably a fair price.
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