219 Mulberry St., New York, NY, 10012
nr. Spring St.
By antonybcn on 10/3/2009
Friday evening, very hungry after all day at work, so what better than to try out another delicious burger from Grubstreets Top 82 list... We enter Ruby's and the waitress is complaining to her colleague about people only having tipped 10%, but 'they were French so they didn't know better'... It is very quiet in the place and I joke to my friend if there is a chef at all. After 15 minutes of sitting with our beers we actually finally hear clutter in the kitchen. I ask the waitress if the cook only arrived now? She rudely shrugs her shoulders. I tell her she could at least have advised us. She answers: "That is your opinion". We let her know we are leaving, and she says "I don't care". I answer her that that is exactly the problem. Whoever the owner is of this place should urgently dismiss this waiting staff. I am definitely never going back. The Australian burger will have to wait... and oh... I think the French people knew perfectly what they were doing, and were even too generous!
By flixbix on 5/8/2009
Absolutely awful manners. The waitperson would simply glare at us, or simply had an awful tone overall. She got the order completely wrong so that one of us had our food 1/2 an hour before the other and did not apologize. In fact, she raised her, voice and was, like, "WELL, I HAVE...ON MY ORDER..." Totally rude. Will never eat there again. I can't believe we tipped her.
By sharlaineanapu on 9/1/2010
My boyfriend and I were up in NY end of July and enjoyed a really lovely breakfast at Ruby's. The bread was awesome and fresh, I had eggs and multigrain toast which reminded me of home (I'm a Kiwi transplant) and my boyfriend had a Ciabatta type breakfast sandwich that he raved about. It was really nice and we were pleasantly entertained by the next door neighbor tenants enjoying the Saturday morning sun. Would definitely go back - our waiter was a really nice guy from Sydney!!
By MrJ on 7/5/2010
The reviewers complaining about the wait staff are most likely the type to expect to be pampered everywhere they go... Is it great to have top notch service at a restaurant like Blue Hill? Of course...doesn't mean I need it have a great meal. Ruby's has a nice laid back staff that is as nice as you are...and probably doesn't respond well to prima donnas. Ruby's is one of my favorite little spots in the city. Sure, it's a bit of a different experience...it's teeny tiny...you just walk in and sit wherever you can fit...but the burger's and grilled chicken sandwiches are not only unbelievably good but very different from any other kind of burger in the city. It's all about the sweet chili! Check out the Blueys...Bronte...and for the real hearty eater...the Whaleys. Caution...NOT FOR THE FAINT OF HEART!
By daveoo on 3/11/2011
We went into Ruby's after looking over all the review and came out very happy customers. I feel sorry for the people who wrote the review about the bad service as they truly missed out on one of the best burgers i have ever eaten. Maybe they changed their staff because our waitress was very cute and very polite and even gave us some free drinks with our meal ! We will definitely be going back for another delicious Bronte burger we might even try their breakfast one of these day i keep hearing how good it is.. This place is a must try!
By danielscheffler on 7/23/2011
Fantastic wholesome food spot. Worth going to.
By SanFranShan on 5/30/2012
I live in San Fran and never miss a stop to Ruby's when in NYC. It is darling, very Euro chic and the breakfast is simple, classic, reasonable and very tasty. I love the pineapple mint blended drink as well. This place is a gem!
By tsykes1 on 8/11/2012
Seriously such a great atmosphere matched with some of the best casual food in NYC! I love going here!! Diamond in the rough, highly recommend
By tsykes1 on 3/11/2013
This place is amazing! Ive been there so many times and there isnt a bad dish on the menu however the pastas and burgers are the best in NYC for sure! I really like the relaxed Australian atmosphere. The staff are always super friendly and couldn't recommend this place enough! Enjoy!!