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All Reader Reviews of...

Serendipity 3

225 E. 60th St., New York, NY, 10022
nr. Third Ave.
212-838-3531

Avg. Rating

6
Food: 6
Service: 5
Décor: 7
"Mixed Reviews"

Average Reader Rating on a Scale of 10.

56% would go back.

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Long wait and rude host

By emlee2323 on 5/25/2009

  • Overall Rating: 5
  • Food: 5
  • Service: 4
  • Décor: 6
  • No, I would not go back!

The atmosphere is unique, the food is OK and not enough to attract me back. There is always a long wait. There is no system to their seating plan. I have observed that tables were left empty for over 30 minutes even when there is a long line of guests at the door. The host is rude and arrogant, when we ask about the status and why tables are left empty, his reply is " you do not have to stay if you don't like it".

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96 out of 177 people found this review helpful.

Terribly Overrated

By RifRaf on 12/12/2012

  • Overall Rating: 5
  • Food: 5
  • Service: 3
  • Décor: 7
  • No, I would not go back!

Not sure it is worth the wait, having done it three times now. Desserts are good, but don't even bother ordering an entree - mediocre at best and overpriced. Staff is snooty and takes to ordering the guests around to keep the terribly cramped space orderly. The frozen hot chocolate (classic is the best) is good and fun to share, but certainly nothing to die for. The one bathroom, which also usually has a line, is just another reason to pass this place up.

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73 out of 138 people found this review helpful.

Doesn't live up to the hype

By absolut on 6/13/2005

  • Overall Rating: 6
  • Food: 6
  • Service: 7
  • Décor: 7
  • No, I would not go back!

I went with my boyfriend a few weeks ago on a weekday and was seated immediately. We ordered the Frrrozen Hot Chocolate to see what all the hype was about. It was not worth the $8 we paid. I thought I could've made it on my own with hot chocolate mix, cream, milk and chocolate bits. When I saw the Serendipity recipe book in the library, the recipe was as I imagined. However service was good and rather quick.

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353 out of 729 people found this review helpful.

Sweet Snacks but Surley Staff

By traciec on 4/17/2007

  • Overall Rating: 6
  • Food: 7
  • Service: 4
  • Décor: 10
  • Yes, I would go back!

We knew Serendipity would be a splurge - but we thought it would be fun. Our reservation was lost, the staff was surley, our order took 40 minutes to arrive, and it was cold when it arrived. The food would have been good if warm. The frozen hot chocolate was great! Bring your wallet and patience.

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237 out of 509 people found this review helpful.

A Bit Disappointing

By eunhae18 on 7/23/2007

  • Overall Rating: 6
  • Food: 7
  • Service: 5
  • Décor: 6
  • Yes, I would go back!

Before visiting Serendipity 3, I heard so much about it. Perhaps that was why I was rather disappointed. As a warning, Serendipity is infamous for its long wait, so I strongly advise making a reservation. The decor is certainly unique but not outstanding. I was seated at a small table in a rather tight space. For my entree, I ordered the vegetable steak burger, which was tasty but not worth $11. I can find a burger that is just as tasty as, if not tastier than, the one from Serendipity for a much better price. For dessert, I ordered the famous Frrrozen Hot Chocolate, which was quite delicious, and the "Can't Say No" Sundae at our waiter's recommendation. The sundae was enormous, too sweet for my taste, and not worth $13.50. The most disappointing aspect of Serendipity was the service. The entree took an inordinate amount of time to arrive, and our waiter never noticed our empty water glasses. I would recommend visiting Serendipity just once or only on special occasions. You should definitely order the Frrrozen Hot Chocolate and share the dessert.

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234 out of 520 people found this review helpful.

great decor

By cygnerose on 6/11/2009

  • Overall Rating: 6
  • Food: 5
  • Service: 8
  • Décor: 8
  • Yes, I would go back!

food is unremarkable but the decor is very appealing. they're burgers are ok, the frozen hot chocolate is exceptional!! i recommend serendipity is ideal for a spontaneous snack with close ones. The staff is helpful.

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96 out of 210 people found this review helpful.

Just go for the Frozen Hot Chocolate

By staceyeindia on 3/21/2011

  • Overall Rating: 6
  • Food: 7
  • Service: 5
  • Décor: 7
  • Yes, I would go back!

When I was calling for a reservation, I was put on hold for 10 minutes before someone finally was able to book me. The restaurante is very cramped and noisy with rambunctious children screaming. The menu was very busy, confusing, and difficult to read. We tried the Cleopatra's Barge which is black caviar, sour cream, and potatoes - it was all right. I ordered a one eyed jack and the steak was simply burnt and flavorless. I've had much better steaks at Applebees. My friend ordered a salmon which was also mediocre at best. I would stick to ordering their burgers and torteilini. The pink iced lemonade was really huge and fun to drink. The frozen hot chocolate was amazing to the last drop!!!! We also ordered fruit with fondue. The chocolate fondue was rich and fantastic and there was a decent array of fruit. The staff feel some need to fill up each dish with an inordinate amount of lettuce or watercrest. Also, how could there be only one bathroom?! I had to wait outside the bathroom and just ended up leaving b/c i was tired of the waiters pushing me around. The service was all right and we didnt have to wait too long for the food and our waiter was nice enough. The decor is interesting I guess, but nothing that makes your jaw drop. I would love to go with some other friends again to only order the frozen hot chocolates but make sure you fullfill the $8.50 per person minimum.

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95 out of 175 people found this review helpful.

Broadway blackout sundae all the way!

By cb85 on 9/21/2011

  • Overall Rating: 7
  • Food: 9
  • Service: 5
  • Décor: 7
  • Yes, I would go back!

If you go during an off time (if you can find one) this place is not so bad. Ordinarily the service stinks/is super snotty, waiting three hours for ice cream isn't worth it and the place is run down. But at a quiet moment you can appreciate the heaps of ice cream and a more laid-back staff. All of a sudden the place looks quirky and lived-in, not falling apart. The Broadway blackout sundae (ice cream, hot fudge, chocolate cake with chocolate chips baked in) is so great it's almost worth the ordeal. A classic favorite worth a visit if you can avoid the crowds.

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72 out of 141 people found this review helpful.

We came for the dessert, but...

By Nox123 on 11/19/2008

  • Overall Rating: 7
  • Food: 5
  • Service: 10
  • Décor: 8
  • Yes, I would go back!

Saw the huge sundae on Food Network and heard about the frozen hot chocolate - just hot chocolate, slushified, not all that and a bag of chips. The food was ho-hum, too - I had the seafood crepe, my partner, the burger. We split the Strawberry Fields sundae (strawberry cheesecake, ice cream, sauce), and it was good, but again, nothing unique. What DID impress us was the service, especially the host at the door. There was a line, we were told there would be a 45 min wait, and to come back in 30, which was fine (Dylan's Candy Bar is just a couple of blocks away). It's not that they treated us special, it's that they didn't treat anyone special, and I liked that. It was efficient, they were very careful not to let anyone miss their seating and kept their cool against aholes who came up, expecting not to have to wait. As long as you go, knowing that you'll have to kill a bit of time, you'll have a great experience. I do want to go back for more desserts.

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81 out of 153 people found this review helpful.

Great dessert!

By LeKarr on 5/25/2010

  • Overall Rating: 7
  • Food: 7
  • Service: 5
  • Décor: 9
  • Yes, I would go back!

I've enjoyed going to Serendipity 3 for dessert for many years now. Their signature drink, the frozen hot chocolate is delicious, dark and unique but their Forbidden Broadway Sundae actually does it one better. Oodles of hot fudge, dark cake and ice cream layer together to intense and satisfying combination. The portion sizes are massive and are appropriate for sharing. The staff border on the friendly side of a line that separates it from arrogance. Ignore the staff and go for the dessert ... it's a great end to an evening if you can stomach the the 2 hour wait.

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126 out of 245 people found this review helpful.

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