All Reader Reviews of...
225 E. 60th St., New York, NY, 10022
nr. Third Ave.
Host is HORRIBLE...rude, rude, rude!
By rosenbloom on 6/16/2009
This host makes a horrible first impression and it is one that lasts. He laughed in the face of customers on several occasions and had a haughtier than thou approach to his job as if he couldn't stand to be helping the tourists lined up keeping his restaurant busy. The food was mediocre at best, the desserts better but he ruined the mood entirely for us and we will NOT be going back. Highly discourage others to throw their money away at this overhyped place when there are so many fabulous restaurants in NYC with great service and a smiling staff. You'll be highly disappointed with how you are treated here.
By cygnerose on 6/11/2009
food is unremarkable but the decor is very appealing. they're burgers are ok, the frozen hot chocolate is exceptional!! i recommend serendipity is ideal for a spontaneous snack with close ones. The staff is helpful.
Long wait and rude host
By emlee2323 on 5/25/2009
The atmosphere is unique, the food is OK and not enough to attract me back. There is always a long wait. There is no system to their seating plan. I have observed that tables were left empty for over 30 minutes even when there is a long line of guests at the door. The host is rude and arrogant, when we ask about the status and why tables are left empty, his reply is " you do not have to stay if you don't like it".
First visit to New York and First visit to Serendipity and the Last
By thejones on 4/23/2009
We booked a table for an afternoon meal 4 adults and 3 children, we arrived ontime, we had to wait, and wait after another long wait we ordered ~~~ then guess what ~~~ yes we waited for our food 55 minutes !!! people who turned up after us and had not booked got their meals before us. our meals arrived , nothing much to look at, the fries were cold and not very many, but I thought it could take another 55 minutes to get them replaced so I left them, Then the desserts overflowing icecream and fudge running down the glass, which did'nt look very clean,not very cold. Then the bill, arrived VERY promptly and paid just as quick and we were ushered downstairs, We stood to one side to wait for one of the children to use the toilet ( only one toilet for a restaurant of this size ??? ) and we asked to wait outside the toilet area, when I questioned this, we were then told to wait OUTSIDE, I said to the person by the booking desk, now you've had our money we're a nuisance to you are we ? he just nodded
Can I get a refund please?
By Bronxville09 on 2/16/2009
Wow! Be careful what you read. This place was described as family-friendly and fun. We must have been there on an off-day. The experience started with the nasty person handling the waiting list and continued with the "Don't-call-me-Waiter-I-have-a-college-degree" wait staff. The people who waited on us made us feel small and parochial. They were snickering at the guests and pointing at folks behind their backs. Oh, and the food was bland--hamburgers ordered medium came burnt beyond recognition. My son said the food looked like something from "Man vs. Wild." For a family of 5 paying over $200, it was a very poor experience. The owner should "clean house" with the wait staff and also really clean the floors and look under the table--to quote my 13 year old "GROSS."
We came for the dessert, but...
By Nox123 on 11/19/2008
Saw the huge sundae on Food Network and heard about the frozen hot chocolate - just hot chocolate, slushified, not all that and a bag of chips. The food was ho-hum, too - I had the seafood crepe, my partner, the burger. We split the Strawberry Fields sundae (strawberry cheesecake, ice cream, sauce), and it was good, but again, nothing unique. What DID impress us was the service, especially the host at the door. There was a line, we were told there would be a 45 min wait, and to come back in 30, which was fine (Dylan's Candy Bar is just a couple of blocks away). It's not that they treated us special, it's that they didn't treat anyone special, and I liked that. It was efficient, they were very careful not to let anyone miss their seating and kept their cool against aholes who came up, expecting not to have to wait. As long as you go, knowing that you'll have to kill a bit of time, you'll have a great experience. I do want to go back for more desserts.
Go only if you want to say "I've been there"
By cjpelfrey on 7/1/2008
Terribly overhyped and the food certainly was not worth the money. We had a reservation for four, and still had to wait half an hour once we got there five minutes prior to our designated time! Wouldn't have been so bad if we didn't have two kids with us, which everyone said to take there because they said the children would enjoy it so well. My well-behaved children were trying to, but couldn't figure out why the other customers around us were staring at them as though they didn't belong. It made it very uncomfortable, and yes I agree with everyone it takes forever to get your drinks and food. I was really looking forward to this dinner, but was sincerely let down.
We needed to go once!
By shopica on 3/23/2008
Ok, the frozen hot chocolate is really quite good. The wait was reported to be 45 minutes but we were in within 30 minutes. Our server was a hoot! The chocolate layer cake was delicious as well. The place is cramped and there's very little room to wait- so we waited outside for 20 minutes. Depending on the weather, that's not so easy. It's fun to go one time. I don't know that it would be necessary to go back again.
A Bit Disappointing
By eunhae18 on 7/23/2007
Before visiting Serendipity 3, I heard so much about it. Perhaps that was why I was rather disappointed. As a warning, Serendipity is infamous for its long wait, so I strongly advise making a reservation. The decor is certainly unique but not outstanding. I was seated at a small table in a rather tight space. For my entree, I ordered the vegetable steak burger, which was tasty but not worth $11. I can find a burger that is just as tasty as, if not tastier than, the one from Serendipity for a much better price. For dessert, I ordered the famous Frrrozen Hot Chocolate, which was quite delicious, and the "Can't Say No" Sundae at our waiter's recommendation. The sundae was enormous, too sweet for my taste, and not worth $13.50. The most disappointing aspect of Serendipity was the service. The entree took an inordinate amount of time to arrive, and our waiter never noticed our empty water glasses. I would recommend visiting Serendipity just once or only on special occasions. You should definitely order the Frrrozen Hot Chocolate and share the dessert.
Sweet Snacks but Surley Staff
By traciec on 4/17/2007
We knew Serendipity would be a splurge - but we thought it would be fun. Our reservation was lost, the staff was surley, our order took 40 minutes to arrive, and it was cold when it arrived. The food would have been good if warm. The frozen hot chocolate was great! Bring your wallet and patience.
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