225 E. 60th St., New York, NY, 10022
nr. Third Ave.
By Bronxville09 on 2/16/2009
Wow! Be careful what you read. This place was described as family-friendly and fun. We must have been there on an off-day. The experience started with the nasty person handling the waiting list and continued with the "Don't-call-me-Waiter-I-have-a-college-degree" wait staff. The people who waited on us made us feel small and parochial. They were snickering at the guests and pointing at folks behind their backs. Oh, and the food was bland--hamburgers ordered medium came burnt beyond recognition. My son said the food looked like something from "Man vs. Wild." For a family of 5 paying over $200, it was a very poor experience. The owner should "clean house" with the wait staff and also really clean the floors and look under the table--to quote my 13 year old "GROSS."
By thejones on 4/23/2009
We booked a table for an afternoon meal 4 adults and 3 children, we arrived ontime, we had to wait, and wait after another long wait we ordered ~~~ then guess what ~~~ yes we waited for our food 55 minutes !!! people who turned up after us and had not booked got their meals before us. our meals arrived , nothing much to look at, the fries were cold and not very many, but I thought it could take another 55 minutes to get them replaced so I left them, Then the desserts overflowing icecream and fudge running down the glass, which did'nt look very clean,not very cold. Then the bill, arrived VERY promptly and paid just as quick and we were ushered downstairs, We stood to one side to wait for one of the children to use the toilet ( only one toilet for a restaurant of this size ??? ) and we asked to wait outside the toilet area, when I questioned this, we were then told to wait OUTSIDE, I said to the person by the booking desk, now you've had our money we're a nuisance to you are we ? he just nodded
By Alwaysjlove on 6/20/2009
I waited 3 hours in the rain for them to tell me they don't allow strollers. I spoke to the manager and he said NO STROLLER. I asked if he discriminates again children and he openly said YES!!!! DON'T WASTER YOUR TIME!!!! As a real NYC resident I can tell you if you want great frozen hot coco and a fun experience go to Dylan's No line, no waiting, no rude staff.
By mbord on 9/20/2009
Cons: Rude, insulting service. My wife and I traveled to NYC for our tenth wedding anniversary and booked reservations well in advance. We arrived to Serendipity 3 only to be "greeted" by an unprofessional person who couldn't find us on their reservation list. We were given the third degree in a naked attempt to get us out the door. He summoned his manager so the two of them, standing only a few feet away and at full volume, could openly question whether or not we were *lying* about our reservation! I calmly restated the facts regarding when / how we booked up and who my wife spoke with, but it was clear we were a problem for them and no longer welcome. I maintained my composure, stating I was "very disappointed by this" but inside I felt like shouting at the top of my lungs for having to bear such unacceptable treatment. Three minutes at Serendipity 3 were like a ten minute slap in the face. Serendipity 3-- the only restaurant I've ever loathed. Avoid at all costs. They do not deserve your business.
By the3fromct on 3/24/2005
First I'd like to start off with the wait, 2hrs on a weekday, but I didn't care after all there was a huge hype about this place. When we finally sat down, they stuffed us upstairs where you can barely breath (it was so stuffy) service was HORRIBLE with a capital H, ordered sodas never got them, food came quick but my chili was cold, didn't eat but 4 spoonfuls, then ordered this "FROZEN HOT CHOCOLATE", nothing but a chocolate milkshake, and the whipcream was TASTELESS, didn't finish that either, I didn't care about the price, cause I will pay for quality but it wasn't there..now I am not picky at all so for me to say this it is HUGE..I will never go back and I would like to also say they need to get more pleasant employees..
By rosenbloom on 6/16/2009
This host makes a horrible first impression and it is one that lasts. He laughed in the face of customers on several occasions and had a haughtier than thou approach to his job as if he couldn't stand to be helping the tourists lined up keeping his restaurant busy. The food was mediocre at best, the desserts better but he ruined the mood entirely for us and we will NOT be going back. Highly discourage others to throw their money away at this overhyped place when there are so many fabulous restaurants in NYC with great service and a smiling staff. You'll be highly disappointed with how you are treated here.
By Iris on 7/3/2004
The atmosphere from the bathroom to the menus and tiffany lamps is unique and enjoyable. The place is cozy and crowded, so not a place to go if you are looking for a quiet environment. If you are going for taste or service you may be disappointed. I have been five times and each time wasn't too impressed. My friends and I have had the Frozen Hot Chocolate, which is tasty, but nothing special. Compare it to a Wendy's Frosty. Last night I went for an Oreo Express and knew it was my last time. I had three drinks of sour-tasting ice cream and the rest was whipped cream. I have never sent food back in my life, but felt this deserved attention. Laughingly, I asked the waiter if he knew that it was only half full of ice cream. He disagreed and got the manager. The manager said he knew it was made correctly and I was "ridiculous" and "he couldn't believe me," rolled his eyes and walked off. He came back and slammed the check on the table. My friends and I sat with our mouths hanging open in shock.
By cmarthur817 on 10/6/2009
I stopped at Serendipity for dessert with a small group after lunch at another restaurant. Service was so slow that I needed to leave before I finished my dessert to make it to another appointment and they refused to give me a container for my ice cream!!! I paid $15 for that sundae, and they wouldn't let me take it with me because "they were proud of their dessert" and letting me take the ice cream and pie out "would damage the integrity of the pie." WHAT??? I couldn't even believe I heard these ridiculous words come out of his mouth. And did I mention that this was the manager speaking? The waiter ran to get the manager as soon as I asked for a carryout container! Apparently I not the only uppity customer who has wanted to take their expensive leftovers with them! It was so ridiculous that a lady at the table next to me offered me a used bag to carry my dessert. Unbelievable! I recommend avoiding this crazy place at all costs - there are many great places for dessert in NYC. If you insist on visiting this one, bring your tupperware!
By cjbkids on 3/26/2013
I went to Serendipity to celebrate my niece's 16th birthday. It was so NOT a good experience! The food was akin to a bad day at TGIFs. It was so cramped and the decor is less than enchanting. The way it was hyped I was thinking it would be much more whimsical. Sorry but a bunch of Tiffinay imposters hanging from the ceiling do not impress me. At least it keeps your eyes focused upwards so you don't notice how rundown the rest of the place is. My daughter, who couldn't go to her cousins birthday, is now begging me to take her to have the frozen hot chocolate. PLEASE SOMEONE - tell me where I else I can take her to get this treat so I DON't have to experience this unpleasant place AGAIN!!!
By cjpelfrey on 7/1/2008
Terribly overhyped and the food certainly was not worth the money. We had a reservation for four, and still had to wait half an hour once we got there five minutes prior to our designated time! Wouldn't have been so bad if we didn't have two kids with us, which everyone said to take there because they said the children would enjoy it so well. My well-behaved children were trying to, but couldn't figure out why the other customers around us were staring at them as though they didn't belong. It made it very uncomfortable, and yes I agree with everyone it takes forever to get your drinks and food. I was really looking forward to this dinner, but was sincerely let down.