All Reader Reviews of...
679 Riverside Dr., New York, NY, 10031
nr. Henry Hudson Pkwy.
Terrible Customer Service
By MallyInBK on 12/9/2013
Went as a group. Dinner for 9. We chose a prix fix menu. The food courses was worth it because it was a lot of food, however the service was HORRIBLE. We felt rushed though out the meals. The appetizers were brought out and not even 5 minutes passed and they wanted to clear the table and bring the second course. After 2 attempts of them coming back to ask if we were finished, i asked for the manager. The manager asked us what was the problem, and we mentioned that we felt a little rushed, we just wanted enjoy the meal without so much pressure from the staff. WELL the manager didn't like that we had this small complain and went to ALL the servers and ALL the busers and in front of ALL the other diners he ordered them not to service our table. It was so unprofessional and completely rude. Not to mention humiliating that a Manager would do this. I will NEVER go for dinner in this place. The Penil smelled like it came from a farm. I will send a letter to corporate about the level of customer service that we received from their Manager. Overall - Its overpriced, overrated... the customer services was horrible and the penil smelled like a baby pig!
Great Food, Terrible Customer Service.
By itzthelaw on 3/16/2013
Been going here for years and loved it! Over time, we noticed they've gotten skimpier with their servings of food, eh ok...we could deal. Then, yesterday (a Friday - a day they are overcrowded; definitely stay away) they completely ruined my mother's birthday with unwavering strict rules and choosing to seat other people ahead of us as a "punishment" perhaps since no one wanted to be forced into having a prix fixe meal (something you are required to do NOW if you are a party of 8 or more)... no matter how much we were willing to bend (by not necessarily sitting exactly next to each other, but across/nearby; especially since this opportunity presented itself twice!!) Instead, we were always pushed aside despite our reservations...and the pager they gave us which never buzzed in the 2+ hours that we waited. There were broken promises and a lack of overall hospitality. The food is good, but it's not worth the headache and aggravation. Extremely disorganized.
Delicious food but ended up with smell-impregnated outfit
By das592 on 3/14/2011
Great food! The beef and shrimp empanadas were succulent. The pernil was simply delicious; the pork is so tender that there is no need to chew as it strips as it enters into your mouth. Service was a little above than average. The waitress was nice but didn't seem to be knowledgeable enough to explain the menu's content. She managed, however, to provide a good recommendation based, I believe, on most popular choices. The downside was that our clothes ended up impregnated of the smell of the food and only faded away after a couple of hours. Also, the music was too loud for a Sunday lunch (but surely it would be fine for a Saturday evening). I would go back but would definetely bring an outfit that I will dispose of after exiting Sofrito.
Worst Restaurant In NYC
By rpimenta on 2/7/2011
Wait for 3hours and we had a table , the staff is awful really bad experience , NEVER NEVER AGAIN..
By Mercy on 1/17/2010
I have been to Sofrito's on a number of occasions and I have to say this time was my last. Each time I went the service was worse, and worse. The music is too loud in the dining room and the constant singing of Happy Birthday is obnoxious. I started to wonder if I was at Chucky Cheese or some other Birthday Mill!! The bathroom needs some serious attention! You'd think they would ensure it's neatness and cleanliness, but alas, they do not. Service is slow and yet, they sort of rush you to finish dinner. It's too bad, because the food is still good and the sangria is to die for. I will have to find another place to eat pernil and mofongo because I'm just not giving them my business anymore!!!
Upscale Puerto Rican
By vcmeremaid on 11/10/2009
I did not expect such snazzy decor when I walked into Sofrito, nor the attentive and well-trained service from the bar and waitstaff. The pina colada was spiced with something I couldn't point my finger on, so I will have to go back for more....as it was fantastic. I usually avoid sweet drinks but this is worth the concession. I can't speak to authenticity but I can speak to flavor. Enormous portions of well prepared seafood paella and pork shoulder were seasoned nicely. Plantanos not too heavy. While I could have done without four, I swear, birthday serenades in an hour and a half - I really enjoyed myself. Great for a date.
THEY TAKE ON MORE THAN THEY CAN HANDLE
By Clever38Diva on 9/25/2009
I went with a party of 5 for my friends b-day we had called in and made reservations for 7pm when we got there they didnt have a table reserved for us we waited 3 hrs for a table, everytime we sat down at the lounge area we were asked to move because they said it was reserved but i guess it was because we stopped ordering drinks we didnt we want to be drunk by the time we got our table mind you we had 2 large pitchers of sangria but i guess that wasnt enough for them. then we asked the hostess how much longer she kept saying soon but she was seating other people before us who didnt have reservations it was the worse experience i ever had at a restaurant by the time we got our table we werent hungry anymore and just ordered appetizers and left oh and its cluttered and the dining area the waiter waiting on the table right next to us kept bumbing me almost elbowed me in my head i was aggravated NEVER AGAIN!
Authentic Puerto Rican dining? Hardly...
By dominguez_m on 8/16/2009
Zero class at this place and food is about street vendor quality. I am Puerto Rican and I can tell you that this place is run by people that give us all a bad name. First my wife was harassed by the door man for no reason. The staff was not accommodating at all...asked for a dish to be made without meat, they flatly refused. Finally, I was escorted to back office by a bouncer and waitress to count money and "settle our bill" ($1100)...unreal.
By ktucker on 3/30/2009
My husband and I came here to celebrate hisbirthday before going to see a play. It was by far one of the best dining experiences we have had. We were seated as soon as we walked in! Our waitress was genuinely cordial and the staff was very attentive. Our table never had a chance to get dirty! The food was excellent. We tried the empanadas (chicken, shrimp, and beef) and they were delicious. I had the Arroz Con Pollo and my husband had the Arroz con Camarones. Both dishes were flavorful and well seasoned. Unbelievable quality for the price. My husband can't stop talking about it. Would definitely go there again! Atmosphere was great. Even the bathroom was clean and nicely decorated. Overall an outstanding experience.
One thing missing for this to be AMAZING....
By andreintime on 3/9/2009
The food, service, drinks and ambience is GREAT! The ONLY thing these folks should do to make it an EXCELLENT experience for customers is to LOWER THE VOLUME on the music! I know that as Latinos we love music but NOT when we have to scream across the table to have a conversation... Keep the loud music at the bar not the dining area!
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