All Reader Reviews of...
234 E. 4th St., New York, NY, 10009
nr. Ave. B
Found a Twig in my Salad
By bkeats on 4/2/2012
My friend and I went over to the Cardinal on a Monday early evening for a glass of wine and a quick bite. First time, and last time. After eating half of my salad, I notice a small twig drenched with dressing somehow made its way there. My friend got slow cooked green beans, and they were actually terrible (soggy with an unpleasant taste). To top it off, the glasses of wine were small and 10 dollars. I really wanted to like the Cardinal because I live and work in the area, but it just needs to step their game up. Rethink the menu... simple food can still be upscale... and for those prices.... it should.
The food was good, the service/staff was HORRIBLE.
By megannease on 10/5/2011
I WANTED to like The Cardinal. Unfortunately, my party waited over an HOUR for our food. After waiting an hour, I noticed the two servers freaking out up at the bar....and it didn't take much longer to figure out they had forgotten to input an order. Unfortunately, they had already served the table, so we all had to sit there for another 20 minutes while they cooked my friend's (the birthday girl's) order. In the end, they completely forgot four side orders...as in they never came and we just didn't ask. The worst part comes now: after making us wait/screwing up the order, the server comped us a bottle of wine (on special for $35). Right before we paid, the manager came to our table to apologize, or so we thought. He actually came to essentially yell at us for asking for a free bottle of wine. I believe his exact words were, "we only give bottle of wines for when service goes VERY badly." I'm not quite sure what his definition of badly was, but I would think delaying food by an hour and then forgetting someone's order is pretty darn bad....and then not even completing the order. Moreover, that bottle of wine cost MAYBE $15 wholesale.....our bill was almost $200! I can't believe he actually vented his frustration to the customers; he should have kept his mouth shut and swallowed the freaking $15. On a positive note, at least the food was good. Maybe I'll go back again in a year, when they figure out their service....if they are still open.
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