366 W. 52nd St., New York, NY, 10019
nr. Ninth Ave.
By terryrussellmorel on 3/27/2013
ok so the food was yummy and in front of me before I took my coat off... BUT WHY IN THE HECK DID IT TAKE 2 1/2 HOURS TO SEAT US!!! REALLY on a TUESDAY night at 8;30 I put my name on the list for 2 people and we sat at 11! really!! Then I was so hungry I ate in ten minutes and got out! Why couldn't everyone else do that. Why were they sitting at the tables talking?? What could they possibly have had to say that they didn't say while waiting for TWO HOURS!!! oh yeah, I'm hungry, let's eat, how is yours? mine is good... slurp, burp, let's get out of here! I must say as well, while waiting and watching the cooks, I saw them eat with their hands while cooking, blow their nose while cooking, why did I wait... hunger & hypothermia do strange things to you! I will go to Terakawa Ramen on 9th and 57th NEXT time I want Ramen. How hard can broth, noodles, pork and scallions be to throw together?! the wait staff was efficient...got to give them props.. they got is in and out
By tanbo on 3/18/2013
Really poor customer service. You put your name down and wait anywhere from 30 min to 2 hours, you have no idea. It's not realistic for most people who have, well, normal lives, but this is the same type of crowd that would stand in line for 30-60 min at a food truck. The ramen is not that great. It may be the best available in midtown, but it is by far not the best in the city. You can get much better ramen and respectable service in NYC. I won't name the competitors, but I think the main one is pretty obvious.
By Lesliepbg on 3/4/2013
Totto Ramen is a hole in the wall joint. It's not a place you make a reservation, expect white table cloths or classy service. It does however make a great bowl of ramen. I actually like that it's a little down and "dirty". It gives it character--something New York seems to want to get rid of and become another suburban wasteland. I'm sorry this place got this stellar press because now we'll never get in whenever we want to!
By a_costumer on 5/8/2012
The food might be heaven but they treat the waiting line with a lot of disrespect. They do not care for costumer because they are full. NY trendy places come and go and one of the reasons is bad service.
By monicawelsh on 12/4/2011
The first time we ate at Totto Ramen we had a great experience. Sure the wait was long (2+ hrs) but the waitress took our cel number and we went next door for drinks and apps. They called us and we were seated. The soup was amazing, like I had in San Francisco. When we told our 18 year old about Totto she could wait to squeeze dinner in the very short time she was visiting from college in California.. This time there was no one at he door just a hanging clipboard. I added my name and my phone no, so they could call us when our table was ready. After 2 hours I went to check on where we were on the list. When I got to he clipboard I could see for some reason my phone number was aggressively scratched out. I asked the waitress about this and she said they no longer were able to call people. She suggested I come back in 40mins. I went back to my family next door and reported that we would need wait a bit more. After about 30 mins we headed back to Totto only to find our name scratched out. They had just called us, but instead of simply fitting us in next they said we would have put our names at the end of the lis and start over. I was irate and tried to plead to the guy at the door that we had already waited 3 hours. He said for now on people waiting to dine must wait outside on the sidewalk. I'm all for the adventure of eating at a difficult restaurant but this was just out right mean. With our daughters last night in town completely ruined we left for home at 11 pm.