All Reader Reviews of...
4 Park Ave., New York, NY, 10016
at 33rd St.
Beyond poor customer service
By Louie222 on 11/21/2013
We had a good meal (after sending back the mediem steak back to the kitchen) last night, however, the service was terrible. We had 7 pm reservations and had to beg the hostess and manager for a table at 7:30 - 7:45 pm. They sat us at the worst table in the place. We asked for another table. We should have ordered our steak at the bar as JC the bartender was the only employee that didn't have an attitude. It really could have been a wonderful evening if they bought us a drink while we were at the bar and apologized for keeping us waiting. That would have gone a long way.
Wolfgangs - Steak and gone to heaven!
By LottaU on 12/2/2010
Sublime steak executed to perfection with no-nonsense traditional sides - the light and crispy fried onions are to die for. Superb oysters and seafood dominate the appetizers. We greedily finished with four spoons and cheesecake... OMG! Add the combination of attentive waiters plus loud diners happily mingling under tiled vaulted ceilings and the whole experience rockets into orbit!
By MaryJ83 on 4/4/2009
I had dinner at Wolfgang's last week with my friends and we had a really great time. I had heard a lot of good things about this place, and I also knew about the waiting even with reservations, as it says in the Zagat Survey. However, me and my friends had a good time drinking at the bar until we were called from the maitre d. The food was amazing, not to mention the professionalism of the staff. I have been here before for drinks, so I know how busy the place gets every night. I believe it is understandable if they get one or two complaints compared to about 400 customers that they accommodate every day. I love the place, and the waiters are so funny, they just make you forget about the wait. Can't wait to go back. I highly recommend it!
Worse service, combined with bad food
By vesuvian on 3/11/2009
I have never seen such a downright rude waiter in this city. Not at a nice steakhouse like Wolfgang's where you would expect to have a more attentive and professional service, when you see the Internet-side. He rushed us, took our plates away when we weren't finished, and was practically throwing things around. No basic manners at all. Our steaks were like coal. I ordered it medium and asked for it not to be blackened on the outside. The steak came rare, but blackened enough to have a charred taste. The steak itself isn't as flavourful and tenderly as I've had it at other steakhouses. Conclusion: If you are in New York City and you are looking for bad to worse service, combined with bad food, than you have to go to WolfgangÃƒÂ‚Ã‚Â’s Steakhouse.
Waste of Time
By nyc10critic on 10/20/2008
I made a reservation this weekend for my girlfriend and I. We arrived promptly and was directed to the bar. I returned to the hostess 30 minutes after our reservation and was promised a table. I checked in 3 times after and each time they promised us a table. They forgot each time and to add insult to injury the hostess would ask me "how many in your party?" each time. A real waste of time.
By scottross on 6/9/2008
Horrible experience. The food was simply awful. The steaks were ok, nothing special for the high price. We had salmon and it was inedible. The fries were burnt badly. The broccoli was mushy. Need I say more. Try Quality meats. Wonderful.
By hjh on 8/27/2007
We ate here on a recent friday night and our meal was just awful. The rib-eye had no taste and the tuna was stringy and tasteless! Thankfully are apps, crab cocktail and bacon, were decent and the sides we had with our entrees ( fries and onion rings ) helped us leave the restaurant without feeling hungry! Oh, the servers were just rude and wanted you in and out of there. Not my style when paying over $250 for dinner/drinks.
Willing to Wait
By viones on 12/11/2006
I have been to this resturant several times. Yes they are horrible with reservations and you wait on average 30 minutes at the bar but it's worth it. The food is excellent and the service is great. You are willing to stuff that last piece in your mouth just not to let it go. But save the room for desert because the menu is great. I can not deny that I have had similiar experiences to the others listed but I will always go back.
By Racetrack on 12/3/2006
Despite warnings about their disregard for reservations, we (myself and two kids, 21 and 17) made them anyway for 6:30 on a Sat. evening, the place was packed but we only had to wait 10-15 minutes before Wolfgang himself seated us. Service was prompt and effecient, with the waiter assuring us that 2 sides (asparagus, big and prefectly steamed, with hollandaise on side) and German potatoes (hash fries) were plenty for the table. My daughter had the filet, a huge hunk she devoured, said it melted in her mouth. My son and I split the porterhouse for 2, not as good as Peter Luger's but still perfectly cooked and bursting with that aged-prime flavor. Had an incredible hot fudge sundae for desert. Drinks at the bar waiting for table (1 Grey Goose martini, 1 ginger ale) totalled $16 - yikes - but got a good bottle of Ridge zinfandel at dinner for $45. Plenty of good reds available for under $60. Atmosphere was noisy, boisterous, full of people who seemed to be having a lot of fun. Dress was mostly casual.
unauthorized credi card charge
By masgrl on 1/19/2006
Met a friend at Wolfgangs for lunch...it happened to be close to meeting place. Had an expensive lunch...left tip in cash...found an additional 35.00 charge to my credit card for tip...trust me I truly understand the laws of tipping...this was no 60.00 lunch tip sort of meal..also rushed..was given dessert menu before main course arrived ???
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